Host / Concierge

hace 4 meses

Barcelona, España Almanac Hotels A tiempo completo

To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.Responsibilities and tasks40 hours per weekTo offer the highest standards of service to the guests.To perform in a qualifies manner, with initiative and responsibility the reception of guests and all related tasks.Perform customer service tasks at the reception desk.To carry out the tasks related to the occupation and sale of the rooms (Reservations, check-in and check-out).To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.Receive, process and direct customer complaints using the SEDAS approach.Collaborate with and substitute for the head of Reception in his own tasks.To carry out in a qualifies manner, with initiative, autonomy and responsibility, the assistance and information to customers and the corresponding administrative work.Attending to customers in the concierge services.Informing customers about the hotel services.Performing customer service tasks in the services requested.Receiving, processing, and directing customer complaints to the corresponding services.Knowledge and experienceDiploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.Experience with PMS Opera.Knowledge of office automation at user level.High level of English, Spanish and other languages.Minimum 2-years experience in hotels of similar or higher category.Skills for the performance of the position:Problem solving and decision-making skillsService orientation and excellent organizational skillsPositive attitude and excellent communication skillsGood presenceAbility to work as part of a teamAble to work under pressure and remain calm in difficult situationsDynamic personThe hotel offers continuous training, uniform cleaning, meals per shift, locker, being part of a team with passion for hospitality and genuine guest service.Apply for the Position#J-18808-Ljbffr

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