Sr. Manager, End User Platform Services
hace 1 semana
As a pioneer of the sharing economy, Brambles/CHEP is one of the world's most sustainable logistics businesses and our culture is reflective of our people, our purpose, the experience people bring, and the experiences they have. We operate in 60 countries, with over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP's core priorities . Position Purpose The Sr. Manager, End User Platform Services is globally accountable for the end user technology platforms across the globe, defining the end user technology platforms roadmaps and driving their deployment and adoption. End user technologies include enterprise collaboration platforms as well as corporate and plant floor end user and IoT devices and their management (e.g. PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for this role. This role will report to the End User Technology Platforms and Services Lead. Major / Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for technology platforms, across Brambles. Develop and maintain end user technology platform roadmaps for Enterprise Collaboration platforms such as Teams, Office 365, Messaging, Audio/Video, Digital Signage, etc. Develop and maintain end user technology platform roadmaps for corporate and plant floor end user devices such as Wintel & MacOS PCs, Mobiles, Tablets as well as their management platforms (e.g. InTune) and VDI platforms. Develop and maintain end user technology platform roadmaps for IoT devices such as scanners, transponders, RFID, barcode readers, wearables, physical access and CCTV. Manage vulnerabilities of all end user technology platforms ensuring the required security levels. Lead and drive the deployment and adoption of end user technology platforms working closely with the End User Support teams to ensure a seamless end user experience. Manage 3rd party providers where applicable, ensuring they deliver to agreed deliverables, within the agreed service levels whilst providing continuous improvement. Manage and continuously optimize the End User Technology Platforms budget ensuring it provides best value to the business. Build a highly performing team that regularly evaluates the skills and performance of team members ensuring each team member is assigned to the most appropriate role for their skills and capabilities. Develop and execute and effective risk framework for the area of responsibility. Recruit, develop, motivate, develop, and retain a competent and professional team in line with the Company's HR procedures. Key Contacts Internal C level stakeholders IT Leadership and Peers Leadership and Peers across the business areas Regional Leaders and Teams External 3rd party service providers Vendors and Partners Qualifications Essential Bachelor's degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. Strong understanding of the ITIL principles. Customer focused and is driven to achieve business value relevant outcomes. Works effectively and collaborate with purpose with a wide variety of people. Organised and able to plan effectively. Manages multiple competing demands on time. Drives results & is motivated to improve. Commercial acumen to drive service value Desirable ITIL Qualification SIAM knowledge Experience Significant End user technology platforms experience and dealing with senior stakeholders. Significant previous experience in customer focused workplace services role. 5+ years' experience managing and developing technical teams across multiple cultures & global locations. Proven success in improving the customer experience. Experience successfully managing 3rd party service providers. Experience working within a matrix structure. Skills and Knowledge Stakeholder Relationship Management Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management and drive service improvement. Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately. Third Party Supplier Relationship Management Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties. Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed. Is responsible for the management of 3rd party suppliers ensuring they deliver value to the agreed scope and service levels as well as the implementation of supplier service improvement actions and programmes. Technical and Business Knowledge End user technologies covering client services, messaging/collaboration and the adoption of support tools. IT service management practices. Essential Languages English As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen. We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at ****** #J-18808-Ljbffr
-
End User Product Manager
hace 4 semanas
Barcelona, España Top Remote Talent A tiempo completoThe American product company operating in the field of home improvement services is seeking an experienced End User Product Manager to join their product team! As a Product Manager, you will be responsible for designing and delivering the end user features of their product, ensuring that they meet the needs of the customers and align with the company's...
-
Sr. Business Product Owner
hace 2 semanas
Barcelona, Barcelona, España Santander A tiempo completoSr. Business Product Owner - R&C (ODS) Barcelona Barcelona, Catalunya, ES Sr. Business Product Owner - R&C (ODS)Country : Spain SR BUSINESS PRODUCT OWNER Are you ready to be at the forefront of digital innovation in the financial services industry? The Retail & Commercial Division at Santander Group is seeking talented individuals to join our digital and...
-
Sr. Business Product Owner
hace 1 mes
Barcelona, España Santander A tiempo completoSr. Business Product Owner - R&C (ODS) Barcelona Barcelona, Catalunya, ES Sr. Business Product Owner - R&C (ODS)Country : Spain SR BUSINESS PRODUCT OWNER Are you ready to be at the forefront of digital innovation in the financial services industry? The Retail & Commercial Division at Santander Group is seeking talented individuals to join our digital...
-
Senior Platform Product Manager
hace 1 semana
Barcelona, España Kapsch Trafficcom Transportation Sa. A tiempo completo.Senior Platform Product ManagerBarcelona,Alcobendas,Sevilla,BilbaoFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities,...
-
End User Experience Program Sr Manager
hace 2 semanas
Barcelona, Barcelona, España Firmenich A tiempo completoLocation: Barcelona, SpainHybrid working modelKey Responsibilities:Provide overall leadership for the Workplace & Collaboration End-User Transformation program and drive and measure user adoptionCreating and delivering digital roadmaps and strategies at global scale.Work with senior IS and business stakeholders and translate their business objectives into...
-
Senior Platform Product Manager
hace 2 semanas
Barcelona, España Kapsch Trafficcom Transportation Sa. A tiempo completoSenior Platform Product Manager Barcelona,Alcobendas,Sevilla,BilbaoFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities,...
-
Senior Platform Product Manager
hace 2 semanas
Barcelona, España KAPSCH A tiempo completoKapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics...
-
Sr Frontend Engineer
hace 1 mes
Barcelona, España Page Personnel A tiempo completoMultinational company - Marketplace|Sr Frontend Engineer - ML Platform - remote Spain - PythonMultinational company - MarketplaceStrong knowledge of developing and testing client applications using TypeScript/JavaScript and React, Jest.Experience with backend, APIs, microservcies coding in Python (Redash backend, Flask).Experience with SQL and...
-
Senior Platform Product Manager
hace 1 semana
Barcelona, España Kapsch Trafficcom Transportation Sa. A tiempo completoSenior Platform Product ManagerBarcelona,Alcobendas,Sevilla,BilbaoFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities,...
-
User Experience Research
hace 2 semanas
Barcelona, Barcelona, España IQVIA A tiempo completoUser Experience Research & Design ManagerJob OverviewThe User Experience Research & Design Manager will be a subject matter expert in the domain of user research and human-centered design. Your primary focus will be on the end user experience of IQVIA Connected Devices products and services, and your work will directly contribute to the development of...
-
User Experience Research
hace 4 semanas
Barcelona, Barcelona, España IQVIA A tiempo completoUser Experience Research & Design ManagerJob OverviewThe User Experience Research & Design Manager will be a subject matter expert in the domain of user research and human-centered design. Your primary focus will be on the end user experience of IQVIA Connected Devices products and services, and your work will directly contribute to the development of...
-
It Product Owner
hace 1 semana
Barcelona, España Criteo A tiempo completoWhat You'll Do :Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform.As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...
-
Sr Front End
hace 4 días
Barcelona, España Talent2U A tiempo completoRecruitment Home Recruitment Sr Front End & Mobile Developer Sr Front End & Mobile Developer Experiencia: +10 años Tecnologías: Node.Js, Angular4, Ionic3, EcmaScript7, RXJS, Express.Io y LoopBack (REST API), J2EE, DB2, Eclipse, EJB3, PrimeFaces, WebSphere, HTML5, CSS3, JQuery, Location: Barcelona El candidato aporta 10 años de experiencia como Analista...
-
? Inicio Inmediato It Product Owner
hace 1 semana
Barcelona, España Criteo A tiempo completo.What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform.As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...
-
Sr. Tax Manager Eu
hace 1 semana
Barcelona, España Fabletics A tiempo completo.Job DescriptionTechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, Yitty, ShoeDazzle, and FabKids.You will support all 4 of our brands: Fabletics, focused on athleisure; Savage X Fenty, our highly loved lingerie brands...
-
Sr. Tax Manager Eu
hace 4 días
Barcelona, España Techstyle Fashion Group A tiempo completo.TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, Yitty, ShoeDazzle, and FabKids.You will support all 4 of our brands: Fabletics, focused on athleisure; Savage X Fenty, ourhighly loved lingerie brands established together...
-
Job In Germany: End User Services Engineer
hace 1 semana
Barcelona, España Curevac Corporate Services Gmbh A tiempo completoShowing 2830 User Services Engineer jobs in 28040 Madrid Filter Filter Showing 2830 User Services Engineer jobs in 28040 Madrid Remote (745) Home-Office (0) Full-time (2803) Part-time (27) Minijob (0) Apprenticeship (0) Internship (20) Freelancer (0) Temporary (5) Gig job (0) Career changer (0) Job in Germany: Senior Full Stack Java Developer (w/m/d) ING...
-
Sr Incident Manager
hace 3 semanas
Barcelona, España ADP A tiempo completoThe Senior Incident Manager is a member of and 100% dedicated to the Global Security Organization's CBSO ESI Incident Management team and is responsible for the coordination and documentation related to business security incidents. This includes prioritizing, coordinating, and documenting the details of identified technical security incidents. The Senior...
-
Sr. Tax Manager Eu
hace 1 semana
Barcelona, España Fabletics A tiempo completo.DescriptionTechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, Yitty, ShoeDazzle, and FabKids.You will support all 4 of our brands : Fabletics, focused on athleisure; Savage X Fenty, our highly loved lingerie brands...
-
Zrh717 | Sr. Tax Manager Eu
hace 1 semana
Barcelona, España Importante Grupo A tiempo completo.Job DescriptionTechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, Yitty, ShoeDazzle, and FabKids.You will support all 4 of our brands: Fabletics, focused on athleisure; Savage X Fenty, our highly loved lingerie brands...
