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Weekend Customer Service Agent
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**CUSTOMER SERVICE AGENT
**HOMEFORGUEST VISIÓN Y VALORES**
HomeForGuest, es una empresa especializada en ofrecer la tecnología más avanzada para la gestión de viviendas vacacionales.
Actualmente estamos inmersos en nuestro proceso de expansión replicando nuestro exitoso modelo de negocio en los principales destinos vacacionales y urbanos de Europa.
Nuestro equipo está formado por profesionales apasionados por los viajes y la tecnología.
Nuestro PMS, el más avanzado del mercado, optimiza los procesos mediante la inteligencia artificial conectada con el channel manager con mayor conexiones del mundo.
¿Quieres formar parte de una empresa moderna y contribuir a nuestro desarrollo y el tuyo propio?
**Acepta nuestro CHALLENGE y únete a nuestro proyecto **formando parte de la empresa de gestión de viviendas vacacionales más moderna de Europa.
**¿EN QUÉ CONSISTE TU TRABAJO?
**
- Gestión completa del proceso de reservas de tus huéspedes asignados.
- Gestionar la operativa diaria de la empresa: realizar check-in y checkout.
- Atención y comunicación constante con clientes.
- Comunicaciones constantes con portales vacacionales e intranets.
- Gestión de incidencias con resoluciones rápidas y eficaces.
- Gestionar nuestro PMS y los diferentes extranets de portales, actualizando y mejorando la configuración de los mismos continuamente.
- Gestión del cobro de reservas, fianzas y devoluciones conjuntamente con el departamento de reservas.
- Coordinar la operativa de limpiezas y mantenimientos según las reservas recibidas, etc.
- Reportar asuntos importantes a los responsables.
- Asistir y participar de las jornadas de formación y reuniones de equipo.
- Reportar a los superiores sobre mejoras y soluciones según las sugerencias de los huéspedes.
**¿QUÉ ESTAMOS BUSCANDO?
**
- Nos dedicamos al turismo, tu jornada comprende tambien los fines de semana.
- Estudios: Grado Hostelería y Turismo, Ade, empresariales o similar
- Inglés nível alto hablado y escrito.
Se valoran otros idiomas como Alemán, Francés.
- Habilidades tecnológicas para la gestión de nuestro PMS y extranet de portales vacacionales.
- Orientación a objetivos.
- Dominio de herramientas propias de la operativa "back office", y gestión empresarial, excel avanzado.
etc.
- Conocimiento de RRSS, MKT online y ventas.
- Rigurosa capacidad de planificación y organización.
- Alta orientación de servicio al cliente y vocación por su trabajo.
- Trabajo en equipo.
- Flexibilidad horaria y disponibilidad.
Full time en temporada alta.
- Disponibilidad inmediata.
- Imprescindible carnet B1 y vehículo propio.
- Nos dedicamos al turísmo.
**¿SABES COMO ES NUESTRO PROCESO DE SELECCIÓN?
TE LO CONTAMOS
**
- Paso 1: Aplica
Estaremos encantados de conocerte
- Paso 2: Video Call.
Si tu perfil nos resulta interesante recibirás un link para conocerte mejor mediante videoconferencia.
- Paso 3: Entrevista con el líder.
Conocerás a nuestro Area Manager y el "challenge" que te propone.
- Paso 4: Coffee Time.
Es el momento de conocer a nuestro equipo en un ambiente distendido.
?
- Paso 5: Estarás de enhorabuena, Pasarás a formar parte de HomeForGuest
