Gucci Client Advisor

hace 1 mes

Madrid, España Luxury Goods Spain, S.L. A tiempo completo

Description

To provide customers with top quality service by meeting their needs and expectations as well as to increase brand loyalty by communicating as a Gucci ambassador the philosophy and culture of the Brand.

Key Accountabilities

Serve customers accordingly with Gucci selling ceremony.

Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating excellent knowledge of the products as well as of Gucci history and heritage.

Guarantee cross and up-selling for all product categories.

Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.

Build and strengthen relationships with customers, dealing with different nationalities and personalities, and always putting the customers at ease.

Ensure qualitative monitoring and updating of customer information according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.

Ensure the achievement of individual and Store goals, enhancing and developing the business.

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Contribute to managing the visual display of the products in accordance with Gucci visual standards.

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures.

Ensure the products replenishment and physical inventory of merchandise.

Follow Company grooming standards according to Gucci policies.

Key Requirements

Proven experience in a similar role within fashion retail companies.

Proven ability to drive and exceed individual and store results.

Deep passion for fashion and luxury.

Excellent commercial awareness and customer attitude.

High flexibility and ability to adapt to different customers.

Team-player mentality.

Strong communication skills.

Ability to work in a fast-moving and dynamic environment.

Luxury product knowledge.

Fluent in Spanish and English.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms—gender, age, disability, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type: Fixed Term

Start Date: 2024-05-20

Schedule: Full time

Organization: Luxury Goods Spain, S.L.

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