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User Crm Operations Manager
hace 1 mes
Join Alibaba Group and Make an Impact on Madrid's E-commerce LandscapeWe are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform.
This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.Why This Role is Exciting:As a CRM Manager , you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email.
You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience.
This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.Key Responsibilities:Key Responsibilities:Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.Insight into the user life cycle, traffic scheduling and distribution based on refined scenario-based requirements, and the establishment of a complete user access strategy system.Cooperate with product\campaign\monetization teams closely, summarize the requests, output strategy, balance the business target and user experiences, data verification efficiency, continuously iteration.Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.Qualifications:Bachelor's degree with 5 years' experience in operational roles.Fluent written and spoken English and Spanish as working language.Clear understanding of oversee e-commerce industry or platform user operation is preferred.Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.Please, send us the CV in EnglishLet's shape the e-commerce landscape together
