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Inside Sales Representative
hace 1 mes
As a member of the Sales Team for the Portuguese and Spanish markets, your primary responsibilities as an Inside Sales Representative will include:
- Identify and recruit new sellers in Spain and Portugal: including pharmacies, parapharmacies, and brands, through phone and video calls to establish collaborations. Negotiate target catalogues for inclusion on the platform.
- Onboard and train new sellers: provide initial guidance on sales, catalogue management, and strategies to optimise their performance within our seller network. Conduct follow-ups with existing sellers and offer additional services, such as Next Day delivery solutions.
- Oversee order fulfilment and shipping processes: ensure timely and accurate deliveries.
- Provide comprehensive support: offer precise information on products, orders, shipping, and returns.
- Address and resolve seller complaints and issues: promptly and effectively, maintaining high satisfaction levels.
- Collaborate with cross-functional teams: including Seller Success, Catalogue, Marketing, and Warehousing teams, to resolve challenges related to order delays, incidents, or returns.
- Analyse and monitor KPIs: ensure performance targets are met and identify opportunities for improvement.
Requirements
- Minimum of 2 years experience in a commercial role within e-commerce, marketplaces, or fast-growing companies. Experience in the pharmaceutical sector is a plus.
- Strong commercial and communication skills, with the ability to attract sellers and negotiate optimal agreements.
- Excellent organisational and management skills, with the ability to prioritise tasks effectively and identify areas for improvement.
- Analytical mindset, capable of interpreting data and KPIs to drive decision-making.
- Adaptability to change, thriving in a fast-paced, dynamic, and ever-evolving environment.
- Proven problem-solving abilities to address challenges efficiently and effectively.
- Self-motivated and proactive, with the ability to work independently.
- Intermediate in Excel for data analysis and reporting.
- C1 level in Spanish and Portuguese (Portugal).
- English: medium level for professional communication is a plus.
Additional benefits include:
- Ticket restaurant 11€ / day worked.
- Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.
- 25 days of holiday.
- Health insurance with Sanitas is paid by Promofarma (for those who want it).
- Birthday day-off + 50€ voucher to spend on our website
- Opportunity to participate in the employee participation program (stock options).
- 10% discount on our website on each purchase and up to 30% discount on DocMorris branded products.
- Access to eLearning platforms such as LinkedIn Learning.
- Access to corporate wellness platform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app.
- Individual training opportunities and budget for personal development.
- Great employee events and annual company celebrations.
- Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i".
- Ready to join Promofarma and make a difference?
If you are ready to take on this exciting role as an Inside Sales Representative, apply now and be part of our journey to revolutionise health, beauty, and wellness e-commerce.
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