Project Manager Customer Success

hace 4 semanas

Barcelona, Barcelona, España Orquest - Retail Smart Planning A tiempo completo

About Us

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software, focusing on customer success.

Our mission statement is 'Every customer must be a reference and success' drives everything we do. We continually listen to our customers' changing needs to determine the direction of our software, service, and support.

Job Title: Project Manager

We are looking for an outstanding Project Manager to join the Customer Success Team.

In this role, you will manage CS department projects: identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities:
  • Manage Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc.
  • Identify growth opportunities and optimize existing and potential channels.
  • Develop customized strategies adapted to each client and context, responding to the client's business objectives.
  • Work with the product team to adapt the product to the customer's needs.
  • Ensure projects are implemented within contractual obligations and regulatory requirements.
  • Prioritize and manage team tasks to ensure client commitments are met.
  • Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.
  • Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.
  • Establish and monitor business KPIs using the appropriate tools for proper measurement.
  • Achieve established goals through continuous optimization of results.
  • Develop dashboards for analyzing and interpreting results.
Required Skills and Experience:
  • At least 3 years of experience working as a Project Manager in software development and/or solution deployment projects.
  • Previous experience in customer experience/success or equivalent.
  • Professional level in French, English, and Spanish.
  • Able to meet deadlines and tasks effectively.
Why Join Us:
  • The flexible compensation plan includes a base salary and variable income.
  • Medical and dental insurance, in addition to your income, and other benefits.
  • We take good care of our team, as people are our most important asset.
  • You will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.
  • We offer flexibility, trust, and ownership: We believe what matters most are results, allowing a flexible schedule and hybrid working arrangement.

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