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Assistant Store Manager

hace 1 mes

Pamplona, Navarra, España TOD'S A tiempo completo

Mission: Assist the store manager in commercial development, ensuring respect for brand image and customer experience.

Responsibilities:

  • Develop store sales:
    • Implement TOD'S sales policy within the store
    • Set sales objectives and analyze results periodically
    • Implement the selling ceremony following Brand guidelines
    • Highlight products according to visual policies in collaboration with the visual merchandising team
    • Initiate CRM actions to grow the customer database
    • Analyze sales reports and customer feedback
    • Propose action plans to exceed objectives and increase sales
    • Manage stock effectively: control restocking, participate in inventories, analyze sell-through
  • Team Management:
    • Organize store activities: planning, setting collective and individual goals
    • Communicate with staff: lead daily briefings, set and monitor goals, identify improvement areas
    • Assist in onboarding new employees: training on processes and procedures
    • Motivate sales team: evaluate employees and follow up on development actions
  • Brand Image and Customer Service:
    • Maintain store display in line with visual identity and commercial policies
    • Comply with customer service standards: post-sales, customer requests
    • Follow operational rules and procedures

Qualifications:

  • 3-4 years of store experience
  • Minimum 2 years of team management experience
  • Knowledge of luxury sales and hospitality techniques
  • Sensitivity to the luxury and fashion world, especially shoes
  • Fluent in Spanish and English

TOD'S Group promotes inclusion and equality at all employment stages. We consider all qualified applicants regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation.