Partner Success Manager

At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics, forecasting, and AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What's been key to our success? Our people—we value everyone's unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here

We are looking for a resourceful Partner Success Manager to join our Partner Success team in Madrid.

In this position, you will focus on improving our customer's experience by supporting, developing, and expanding our partner's skills and expertise. Do you enjoy knowing that your work significantly improves your partner and ultimately our client's life? Do you have the personality, systematic approach, and skills to align internal, external, and partner organizations throughout the customer journey? If so, keep reading

Your Impact

As a Partner Success Manager, you will be responsible for the successful onboarding, enablement, and management of partner resources to deploy, drive customer adoption, and maintain the health of our customers and their Board solutions. Acting as a key contact for partners, you will collaborate with our Customer Success Managers and Professional Services team to ensure partners have the skills and competency to support our customers during their lifecycle. You will handle partner escalations and ensure partner satisfaction.

Strategic Objectives

• Handle a portfolio of partners to maximize their skills and competency on the Board platform.
• Grow the partner's Board platform and PRIME implementation competency and overall resource pool.
• Serve as the primary Board partner's point of contact during the relationship.
• Work with account teams and leverage partner relationships to execute account strategies.
• Identify opportunities to create sales pipeline and grow the partner's Board accounts.
• Connect the partner to other areas of Board, including Product, Support, Community, and Sales.
• Monitor partner certifications, project experience, and feedback.
• Support partners in their customer expansion plans and build growth strategies.
• Assist partners in enabling customers to achieve business transformation with Board.
• Promote engagement with Board through community activities, user groups, and events.
• Educate partners on our Platform Roadmap.
• Conduct regular partner check-ins and reviews.

Implementation

• Collaborate with partners, Customer Success Managers, and Professional Services to ensure successful implementation.
• Coach partners on delivery models and change management frameworks.
• Support joint customer success initiatives and represent Board effectively.
• Resolve technical and platform issues with partners and support teams.
• Handle escalations from partners and customers.
• Encourage best practices and use of the Board PRIME methodology.

Results and Metrics

Track partner success through metrics like certifications, community contributions, project success, and satisfaction scores. Maintain high CSAT/NPS scores and strengthen partner and customer relationships.

Qualifications

• Partner and customer-first mentality.
• Ability to react with urgency and stay calm under pressure.
• Strong project and program management skills.
• Ability to multitask and prioritize effectively.
• Entrepreneurial drive.
• Strong troubleshooting and communication skills.
• Experience in account management or client services.
• Adaptability and flexibility.
• Experience with technology, forecasting, and modeling is a plus.

Diversity and Inclusion

Join a company that values diversity, inclusion, and belonging. We foster a respectful environment where everyone is valued for their uniqueness. We are an equal opportunity employer committed to a diverse workforce.