Customer Success Manager

hace 3 semanas

Pontevedra, Pontevedra, España Cyberbit A tiempo completo
About Cyberbit

Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally who was recently recognized as the leader product in the Forrester Wave report.

We simulate real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

Job Description

We are seeking a Cybersecurity-focused Customer Success Manager (CSM) proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Europe and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.

Responsibilities:
  • Achieve mastery of Cyberbit technologies and Customer Success playbooks within 1-3 months.
  • Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
  • Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
  • Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
  • Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
  • Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
  • Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
  • Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.
Requirements:
  • 3 years experience in a SaaS based cyber security or IT product customer success role and/or project management.
  • 2+ years of experience providing cybersecurity technical training.
  • Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
  • Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous note taking is a must.
  • Excellent written, verbal, and interpersonal communication skills in third language (Spanish, German or French) is a must.
  • Excellent written, verbal, and interpersonal communication skills in English; strong Excel and PowerPoint skills
  • Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
  • Experience with Salesforce – strong advantage.
  • Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
  • When permitted again, up to 20% travel to customer sites is possible.
Why Apply?

If you are not sure that you're 100% qualified but up for the challenge - we want you to apply

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