Regional After Sales Representative

hace 1 semana

Madrid, Madrid, España BYD Company Limited. A tiempo completo

Join to apply for the Regional After Sales Representative role at BYD EUROPE .

About the role :

BYD Spain is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars. In this exciting position, you will play an important role in setting up the after-sales activities in Spain.

As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region. You support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You play an important role in developing, implementing, and maintaining service products and After Sales propositions. You ensure that the service procedure is carried out correctly and perform all administrative tasks needed.

This role reports directly to the Aftersales Manager in Spain.

Role responsibilities :

  • You support the dealer network, focusing on high quality and mutual satisfaction and act as their BYD after-sales contact person. You ensure all service procedures are carried out correctly and perform all tasks needed related to the Aftersales business.
  • Ensures implementation and follow-up of all BYD aftersales commercial policies and after sales standards.
  • Monitoring the dealer aftersales business plan and development of all after sales activities to achieve BYD P&A and service qualitative and quantitative objectives.
  • Secure the quality of the service network by timely training, tooling and other supportive materials. In collaboration with BYD HQ, creates, implements and ensures regular performance reporting.
  • Introduce BYD Aftersales Service IT systems / platforms such as DMS, LMS, TIS and ensure to be deployed in each dealer plus service shop.
  • Planning and organizing regular dealer visits, meetings, workshops and other activities within the region / country.
  • Assist dealer after sales management to create the best customer satisfaction and customer after sales experience processes (NPS from service). Ensure dealer customer complaints resolution and VoC focus supported by call center set-up.
  • Support and communicate with BYD spare parts team / warehouse, technical support and warranty teams with critical issue handling, quality investigation and training.
  • Integrate the Aftersales area within the overall business scope of BYD in Spain and Portugal, proactively aligning and playing a key coordinator role for the Aftersales for the other areas as Sales, Marketing, Dealer Network Development, Product Management, Training, etc.

Requirements :

  • Bachelor or master plus working and thinking level, acquired by education or work experience.
  • 3+ years of experience in a similar role in automotive / E-mobility within importer or OEM.
  • Excellent written and verbal communication skills in Spanish and English is a must. Chinese is a plus.
  • High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
  • Must hold a valid driver license for EU.
  • Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time.

We offer :

  • Performance and experience-based competitive remuneration, pension plan.
  • 25 holidays + option to purchase 5 extra holidays.
  • Department & company-wide teambuilding events.
  • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
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