Field Service Technician
hace 2 semanas
Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses.
We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.
Job Profile for Field Services Technician
Responsibilities will include but not be limited to :
- Provide installation, service and troubleshooting support on industrial machinery and automated / engineered systems at company service centres and customer facilities throughout the world
- Conduct training for customers
- Coordinate scheduling of service jobs
- Ensure that safety and quality standards are met
- Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
- Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
- Promote and drive company connect services and technology
- Act as subject matter expert on the company system and the equipment it monitors
- Create service agreement contracts with customers and maintain executed service agreement files
- Implement newly executed service agreement contracts
- Use the company's tool to proactively monitor customer equipment
- Make outbound calls to existing customers to check in on how their equipment is working
- Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
- Maintain a log of customer equipment issues
- Pack and ship spare parts orders to customers
- Provide input to the engineering / product development team on machine design, serviceability, etc.
- Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy
Candidate Profile for Field Services Technician
- Must be fluent in Spanish and English, both written and spoken
- Associate degree in a related technical field or equivalent on-the-job training
- Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
- Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
- Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
- Available and willing to travel 25% of the time
- Able to read technical drawings and electrical schematics
- Expert in troubleshooting and maintaining hydraulic and pneumatic systems
- Able to effectively apply technical and logical methodologies to solve problems
- Competent in resolving customer issues and creating value for both customers and the company in a professional manner
- Able to prioritise critical tasks
- Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
- Adapts to and is effective in diverse international cultures
- Motivated and dedicated to gaining knowledge that provides added value to the company
- Treat others with sensitivity, dignity, and honesty
- Competent in dealing with engineers and managers at customer sites
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