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Retail Manager

hace 1 mes

Madrid, Madrid, España Startops A tiempo completo

Lead regional travel retail sales strategies and team development in South Europe

Location : Madrid Job Tags : Operations

About The Role

We're looking for an ambitious and experienced Retail Manager to join our fabulous Travel Retail team.

Responsibilities include building retailer and cross-functional relationships, identifying commercial opportunities, leading a field team comprising of store-based business managers and retail artists and managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.

KPIs are retail sales achievement, market share gains, mystery shopping score and team turnover.

As a Retail Manager you will :

Sales Objectives and Market Share Gains

  • Define development and growth strategies with the Head of Travel Retail, Continental Europe for the designated accounts and implement them successfully in stores.
  • Deliver sell-out in line with forecast commitments.
  • Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region.

Account Management

  • Build strong relationships with retailer contacts to optimise brand presence, maximize share of voice, and negotiate industry-leading joint trading plans.
  • Deliver regular business / sales updates and critical market insights, acting as the connection between our stores and the Magic Office.
  • Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans.

High Performance Teams

  • With the people partner, recruit high performing Retail teams for each store launch.
  • Set ambitious and achievable sales targets to the field teams.
  • Lead and inspire your team of business managers and retail artists.
  • When needed, address performance and engagement needs identified, building an environment of inclusion and motivation within your defined area.
  • Work alongside the field training manager to ensure commercial and development training needs are met within the region.

Brand Image Building and Launch of New Campaigns

  • Work in close collaboration with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities.
  • Successfully launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy.

Effective Commercial & Budget Management

  • With the Head of Travel Retail, Continental Europe, monthly retail forecasting by store.
  • In alignment with finance and retailer partners, forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives management.
  • Manage T&E budget, staying within approved monthly expenditure.

Operational Excellence

  • Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, stock availability on counter, price updates.

This role will be reporting into the Head of Travel Retail Continental Europe, working alongside Retail Manager N. EU and Sales Account Executive.

About you :

  • Must be able to travel within region regularly with occasional trips to London Magic Office.
  • Extensive experience in retail or sales management, with direct experience in Travel Retail desirable but not mandatory.
  • Strong people focus, team spirited and passionate about developing teams.
  • Proven track record of successful negotiations & ability to influence others.
  • Target-focused and results-driven.
  • Excellent numerical and analytical skills.
  • Effective communicator, both written and verbal with a structured and organised approach
  • Excellent presentation skills and classroom delivery
  • Personable and approachable able to build rapport quickly & effectively
  • Self-starter - able to motivate oneself and others
  • Ability to manage multiple priorities and adapt to changing priorities. Agility is key
  • Solution-oriented with ability to problem solve in a timely manner
  • Spanish & English fluency is mandatory

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

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