Tour Delivery Manager

hace 4 semanas

Albacete, Albacete, España Collette A tiempo completo

Collette is seeking a Tour Delivery Manager to join our Tour Management Team. The successful candidate must reside in continental Spain or Portugal.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Tour Delivery Manager is responsible for developing and managing regional tour manager teams to deliver an excellent on-tour experience. Focusing on recruitment, training, development, and working in collaboration with the product team to ensure the achievement of Collette brand standards. Tour Manager performance is the #1 driver of the excellence of the on-tour experience, and we aspire to have the best Tour Managers in the industry.

Primary Functions:

  1. Hiring / recruitment: Develop annual hiring and recruitment strategy that supports business growth by sourcing top candidates in the industry to support our brand delivery and excellence standards.
  2. Training and team development: Continue to evolve training strategy by drawing on individual and team needs through a variety of training models and on the road coaching and training. Conduct tour prep and briefing for new and existing tour managers. Assist in the resolution of issues for Tour Managers on the road when necessary. Support the planning and execution of the annual TM Collaboration Meeting.
  3. Performance management: Manage each member of the team to achieve established metrics tied to customer feedback through our quality management tool. Identify training opportunities and resources.
  4. Support product design and marketing initiatives: Through the input and efforts of the regional team, support tour enhancements and marketing content.
  5. Collaborate across the organization: Improve operational processes and efficiencies to support tour managers on the road, product enhancements, and new product development, as well as emergency services protocols.

This position requires some travel (estimated 4 tours per year).

Knowledge and Skills:

  1. 3-5 years of industry experience or management experience required.
  2. Strong written and verbal communication skills.
  3. Strong analytical and creative problem-solving skills.
  4. Ability to engage with and manage relationships with internal and external stakeholders.
  5. Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
  6. Must be able to speak Portuguese or Spanish fluently.
#J-18808-Ljbffr

  • Tour Delivery Manager

    hace 3 semanas

    Albacete, Albacete, España Collette A tiempo completo

    Collette is seeking a Tour Delivery Manager to join our Tour Management Team. The successful candidate must reside in continental Spain or Portugal. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the...

  • Delivery Manager Infraestructura

    hace 3 semanas

    Albacete, Albacete, España Ntt Data Europe & Latam A tiempo completo

    Para nuestro iCenter ubicado en Playa San Juan, Alicante, buscamos Delivery Manager para realizar servicios de gestión de Infraestructuras y avalar, junto al equipo técnico y el cliente, aquellos servicios más complejos por diversidad y volumen.Funciones : Trabajar, promover y supervisar que se trabaja conforme a la metodología.Trabajar, promover y...

  • Service Delivery Manager

    hace 3 semanas

    Albacete, Albacete, España K-Lagan A tiempo completo

    En K-LAGAN te estamos esperando para continuar creciendo juntosSomos una empresa estratégica internacional de servicios tecnológicos, comprometida esencialmente con su equipo y con la sociedad.Ofrecemos soluciones en servicios IT, desarrollos de ingeniería, de electrónica, y proyectos de I+D.Nuestro compromiso es contratar a los mejores talentos...

  • Booking Department

    hace 3 semanas

    Albacete, Albacete, España In Out Barcelona Tours A tiempo completo

    In Out Barcelona Tours is a Tour Operator specialised in the organization of tours and activities in Barcelona and Catalonia with our own designed products.Focused on leisure travel, we are the Leading Tour Operator in Small Group day tours, walking tours, gastronomic tours, bike tours and private tours from Barcelona. We are a tour operator formed by...

  • Exhibition Project Manager

    hace 7 días

    Albacete, Albacete, España Proexpo A tiempo completo

    We are seeking a seasoned Exhibition Project Manager to lead the design and construction of our clients' booths nationally and internationally. As a key member of our team, you will be responsible for managing the entire project lifecycle, from initial briefing analysis to final delivery.The ideal candidate will have extensive experience in managing...

  • Machine Learning Product Manager

    hace 1 semana

    Albacete, Albacete, España MeetYou A tiempo completo

    Product Manager Role:The Senior Product Manager will be responsible for spearheading activities in the AI space. This includes providing thought leadership, prioritizing research and experiments, and working with engineering teams on delivery.The ideal candidate will have a solid understanding of the AI/ML space, including recent advances in LLM. They will...

  • Technical Project Manager

    hace 3 semanas

    Albacete, Albacete, España Red Global A tiempo completo

    Technical Project Manager - Analytics & MDM - Contract - 6 months - RemoteWe are seeking a Technical Project Manager to lead MDM and analytics projects , ensuring seamless execution, data integrity, and actionable insights.You will collaborate with cross-functional teams, oversee project lifecycles, and drive compliance with data governance best...

  • Portfolio Manager

    hace 3 semanas

    Albacete, Albacete, España Capitole A tiempo completo

    Opportunity at Capitole – Portfolio ManagerLocation : Barcelona (2 days / week in the office)Role descriptionWe're looking for a Portfolio Manager with a strategic mindset, business-oriented vision, and solid experience managing IT project portfolios in international, complex environments.If you enjoy coordinating cross-functional teams, maintaining budget...

  • Technical Project Manager

    hace 3 semanas

    Albacete, Albacete, España Red Global A tiempo completo

    Technical Project Manager - Analytics & MDM - Contract - 6 months - Remote We are seeking a Technical Project Manager to lead MDM and analytics projects , ensuring seamless execution, data integrity, and actionable insights.You will collaborate with cross-functional teams, oversee project lifecycles, and drive compliance with data governance best...

  • Project Manager Lead

    hace 2 semanas

    Albacete, Albacete, España Checkpoint Systems A tiempo completo

    Company Overview: Checkpoint Systems is a fast-paced organization dedicated to delivering innovative solutions for the retail market and internal business processes.Job Description: As a Project Manager, you will lead multiple projects in parallel, guiding them through every stage of the project life cycle from planning to delivery. You will interact with...