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Guidewire Software is seeking a Cloud Platform Support Engineer to join our Platform Support Engineering team to own and tackle incoming customer support cases covering the entire Guidewire Cloud Platform.
As a Platform Support Engineer, you will develop deep expertise in the Guidewire cloud and provide triage and troubleshooting support using our knowledge base and continuous learning to restore the affected production system. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.
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