Delivery Manager

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We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionize the insurance industry. You will be joining a strong and mission-driven team, working to build a customer-facing product that fundamentally changes the way insurers evaluate risk, enabling them to move from highly manual workflows to digital risk flows.

The Role

You're part of the Customer Success Team, reporting to the Head of Delivery, where you will utilize your stakeholder management experience to support customer engagement and growth. Your primary focus will be your project management expertise to manage resources both internally and externally, ensuring initial deployments are successful and set up with appropriate governance and benefit measures.

If you're passionate about agile delivery and ready for the next phase of our exciting journey, we want to hear from you.

What we are looking for :

• Process : Ensure your team follows our internal delivery best practices.
• Communication : Effectively communicate across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum : Optimize team flow, address issues, and build agile capabilities within the team.
• Planning : Lead ongoing planning processes, extending beyond product delivery to post-launch support and benefits realization.
• Team Dynamics and Collaboration : Identify and resolve issues in team dynamics, engage in effective feedback, and connect daily work with the product vision.
• Lifecycle Perspective : Understand and contribute to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management : Effectively manage a Business Analyst and a Customer Engineer.
• Stakeholder Management : Build close relationships with internal and external key stakeholders and ensure continuous engagement.

Skills required to be successful :

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.
• Experience in Underwriting operations or Insurance.
• Excellent problem-solving and critical-thinking skills, proactively addressing challenges.
• Track record of managing multiple projects simultaneously, ensuring timely delivery.
• Effective collaboration with stakeholders at all levels.
• Strong understanding of technology and its applications, especially in AI / Data Science products.
• Continuous learning mindset, staying updated on industry trends in Agile practices.
• Adaptability to a fast-paced and evolving work environment.
• Ability to write and speak multiple languages — French and English.

Bonus Points :

• Agile Certification : CSM, TKP, KMP, or KCP.
• Industry experience : Distributed teams, AI / Data Science products.
• Insurance Industry Knowledge : Familiarity with the insurance sector.
• Additional benefits such as stock options, enhanced parental leave, private health insurance, flexible working, a work-from-anywhere budget, and company off-sites.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing, IT Services and IT Consulting

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