It Service Manger

hace 2 semanas


Bilbao, Vizcaya, España buscojobs España A tiempo completo

Eres un / a profesional con experiencia en la gestión de servicios de IT, infraestructura? En Econocom Servicios, estamos buscando un / a IT Service Manager con conocimientos técnicos avanzados en infraestructura para garantizar la entrega de servicios de alta calidad a nuestros clientes. Si estás listo / a para asumir nuevos retos y formar parte de un equipo dinámico, queremos conocerte

Principales Responsabilidades:
  1. Gestionar integralmente los servicios, asegurando el cumplimiento eficiente de los SLAs definidos contractualmente, liderando la atención operativa de venta e implantación de proyectos a través de los recursos asignados.
  2. Realizar las actividades de cierre de servicio, incluyendo la gestión de facturación y relación con otros proveedores.
  3. Responsable de la revisión y acciones de mejora de los ámbitos bajo su responsabilidad.
  4. Escalar las gestiones operativas del servicio para la solución oportuna de los requerimientos del cliente.
  5. Cumplir con los procedimientos e indicadores definidos por el cliente, tanto en tiempo, presupuesto y calidad.
  6. Gestión del equipo dedicado en cliente y desarrollo de sus competencias.
Requisitos Técnicos y Personales:
  1. Experiencia de al menos 5 años en gestión de servicios IT, preferiblemente en entornos críticos.
  2. Conocimientos sobre infraestructura virtual (VMware / Azure).
  3. Almacenamiento (NetApp).
  4. Gestión (ITIL / PMP).
  5. Excelentes habilidades de comunicación, liderazgo, y capacidad para gestionar múltiples prioridades.
  6. Organización y priorización del backlog del equipo dedicado / mutualizado.
  7. Capacidad para gestionar incidencias críticas y elaborar informes.
Competencias Adicionales:
  1. Orientación a la mejora continua y toma de decisiones informadas, basadas en análisis de datos.
  2. Experiencia en la gestión de relaciones con proveedores, asegurando el cumplimiento de contratos y la calidad del servicio.
Se ofrece:
  1. Tipo de contrato indefinido.
  2. Ubicación: Bilbao.
  3. Vales comida.
  4. Horario: 8h a 17h.
  5. Retribución flexible.
  6. Plan de formación y plan de carrera.

¿Quiénes somos? Grupo Econocom es el primer integrador digital en Europa que combina los servicios y la financiación para la transformación digital de grandes y medianas empresas y organizaciones públicas. Como parte del grupo, Econocom Servicios cuenta con 850 colaboradores y 70 millones de facturación en 2022 en España. Sus servicios de TI se estructuran entorno a cinco grandes ejes:

  • Service desk innovation
  • Modern workplace
  • Advanced managed services
  • Econocom Cloud, public cloud, hybrid cloud
  • Managed security services
Grupo Econocom opera en 16 países, cuenta con más de 8.000 colaboradores y generó unos ingresos de 2.718 millones de euros en 2022. Econocom cotiza en Euronext en Bruselas, en los índices BEL Mid y Family Business. Valoramos a las personas por sus competencias con independencia de su género, orientación sexual, diversidad funcional, nacionalidad, edad....Estamos comprometidos / as contigo y damos un alto valor a la diversidad de nuestros equipos
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