Community Manager

hace 1 semana

Valencia, Valencia, España buscojobs España A tiempo completo

Heymondo is a rapidly growing travel insurance company known for its dynamic and collaborative work environment. We value the expertise and contributions of all our team members, fostering a culture of learning, innovation, and continuous improvement. Our mission is simple: making life easier for travelers.

We are looking for a creative and dynamic individual to join our team as a Community Manager for the Italian market. This role is key to enhancing our brand presence in Italy by driving community engagement and crafting cross-functional content that amplifies our brand voice across multiple platforms and markets.

In this role, you will work closely with the Social Media Manager and with the Marketing Specialist and Affiliate Manager for Italy. Your work will strengthen our brand presence in Italy by engaging the community and producing content that resonates across different business units.

Ready to make a difference?

Mission: As a Community Manager for the Italian market, your mission is to build and nurture an engaged digital community. You'll drive innovative social media strategies, create compelling content, and foster authentic connections that enhance our brand and enrich the travel experience.

Main responsibilities:

  • Oversee the daily operational management of Heymondo's social media channels (Instagram, Threads, TikTok, X, and Facebook) in Italy, including responding to comments, addressing queries, interacting with the community, and publishing engaging content.
  • Develop and execute a comprehensive content strategy in collaboration with the Social Media Manager, ensuring creative and transversal content is produced for use across various business units.
  • Monitor social media trends and emerging platforms to ensure Heymondo remains at the forefront of digital engagement in Italy.
  • Coordinate with cross-functional teams to align social media initiatives with overall marketing strategies.
  • Analyze social media performance metrics and KPIs to optimize content and engagement strategies (Paid Meta campaign analysis is a plus).

Key activities / responsibilities to perform:

Community Engagement & Social Media Operations

  • Oversee Heymondo's social media presence in Italy by engaging with the community and managing day-to-day interactions.
  • Ensure timely responses to comments and questions across our social media channels.
  • Stay updated on trends on platforms like Instagram and TikTok to keep our content engaging and relevant.
  • Develop and produce trend-driven content (videos, IG Stories, carousels) that aligns with platform algorithms and is optimized based on KPI analysis.
  • Plan and schedule content that will be used by the entire marketing team across various business units.
  • Assist in refining content strategies based on performance analysis.

Performance Monitoring & Reporting

  • Track and report on key performance metrics, including analysis of Meta paid campaigns, to ensure continuous improvement of our social media strategy.
  • Identify opportunities for optimization and suggest improvements to increase engagement.
  • Benchmark the competition on social media to analyze their strategies and identify opportunities for improvement.

Requirements:

  • Proven experience in social media management or community engagement (2-3 years).
  • Bachelor's degree in Marketing, Advertising, Communications, or a related field.
  • Native-level Italian speaker and fluent in Spanish. English is a plus.
  • Heavy user of Instagram and TikTok with a deep understanding of platform trends.
  • Excellent Italian writing skills and storytelling ability.
  • Passionate about travel and knowledgeable about industry trends.
  • Ability to collaborate effectively within a team, managing dual responsibilities across community management and content planning.
  • Creative, proactive, and organized mindset.
  • Proficient in using Canva and CapCut.
  • Experience with Paid Meta campaigns.
  • Experience covering events on Social Media.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Adaptability and a willingness to embrace new trends and technologies.
  • Self-starter with a hands-on approach and strong problem-solving skills.

Schedule: Full Time

  • Flexible hours (7.5 hours a day).
  • 100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too).

Primary Location: Barcelona / remote

  • Experience a versatile work environment where you're empowered to lead your projects and work with teams across functions to reach ambitious objectives.
  • Join a culture that values work-life balance, appreciates dedication and effort, and cultivates a supportive and inclusive professional community.
  • Possibility to evolve your role with the maturity of our company and the growth of your skills + achieved goals.
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