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Customer Success Manager
hace 1 mes
Travel: You may occasionally be required to travel for business.
Location: This role can be based remotely in Spain.
About BMCAt BMC, trust is not just a word - it's a way of life We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Giving back to the community motivates us to improve every day. Our work environment supports balancing your priorities, and we celebrate your successes openly. Our team inspires, supports, and brings joy to our work.
We help our customers become an Autonomous Digital Enterprise, unlocking new opportunities through relentless innovation.
Customer Success at BMCCustomer Success is about delivering an exceptional customer experience by enabling clients to realize the value of their BMC investments. Our team accelerates core business outcomes, reduces risks, builds relationships, removes friction, and enhances customer satisfaction. Customer centricity is at the core of BMC's strategy
Your Role and Contributions- Lead customer success initiatives (satisfaction and retention) for strategic accounts, ensuring their success with Autonomous Digital Enterprise (ADE) solutions that drive business value.
- Assist customers in maximizing the value of BMC technologies through onboarding, lifecycle engagement, adoption maturity, and acceleration strategies aligned with their business goals.
- Build strong relationships to act as the voice of your customers within BMC, gathering feedback to influence product enhancements and roadmap planning.
- Participate in global projects and innovate to solve everyday challenges, growing your skills and experience.
- Alignment with BMC values and culture.
- Ability to navigate organizational structures and establish relationships with executives and partners.
- Excellent executive presence and communication skills, capable of explaining complex scenarios simply.
- Strong knowledge of BMC's Helix product suite — ITSM, Discovery, and Monitoring.
- ITIL certification.
At BMC, our people are our strength. With over 6,000 colleagues worldwide, we celebrate authenticity and diversity. We encourage you to apply even if you feel you do not meet every qualification, as we value diverse backgrounds and perspectives.
BMC is an equal opportunity employer, committed to inclusivity regardless of race, age, sex, religion, or other protected categories. If you require accommodations during the application process, please visit our accommodation request page.
We uphold a strict policy of not requesting payment for employment opportunities, ensuring a fair hiring process.
CompensationThe annual base salary range for this position is approximately €50,850 to €84,750, depending on skills, experience, and organizational needs. This range is part of the overall compensation package, which may include variable pay and country-specific benefits.
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