Data Analyst
hace 3 semanas
- We offer an 8-month contract in Barcelona.
- Advanced user of Python, SQL, or Java.
Our client is one of the Big Five companies in the American information technology industry that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.
- You deliver full vendor selection and onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching vendor management projects.
- You utilize your working knowledge of vendor management, and an understanding of process impacts and upstream/downstream processes and functions.
- You offer guidance to and share knowledge with your teammates and collaborators.
- You design solutions for diverse user identities, backgrounds, viewpoints, and cultures.
- You learn from your successes and setbacks, and pivot rapidly to new or revised approaches as needed.
- You engage in citizenship contributions at an individual level such as recruiting contributions, volunteering for ERG or other community events.
- You also engage in community contributions to improve and sustain our culture and operations - making the company a better place to work.
- As a member of the specialist vendor strategy & operations management role, you are responsible for creating supplier portfolio strategy for different functional areas, ensuring risk mitigation & compliance management, managing operations of the company's diverse vendors by assessing their work product and performance, monitoring success, negotiating & influencing senior vendor leadership and ensuring internal and external customer satisfaction, while maintaining a high level of accountability and achievement.
- Deliver full vendor selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project, with minimal assistance.
- Plan and execute prioritized project work including selecting appropriate methods to most effectively address vendor management needs. Take initiative to develop goals for self with support from manager.
- Identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools. Address commonly escalated issues or triage when required.
Responsibilities
- Information management: Create or maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
- Workforce management: Optimize the productivity of vendors through effectively forecasting labor requirements and creating and overseeing scheduling.
- Service Development, Transition and Training: Build new services and capabilities to improve outcomes being delivered by vendors through novel Training & Transition methodology.
- Vendor performance metrics/quality: Work closely with Quality Specialists or directly with vendors, depending on the vertical, to ensure that vendors are meeting SLAs.
- Manage escalations: Define and promote a clear escalation process for product-specific queries from vendor workforce to gUP Product Vertical stakeholder team and for issues flagged by the gUP Product Vertical stakeholder team back to vendors.
- Access/hardware requests: Vet and approve access requests and hardware requests from vendors and work with xWS/gBOSS to coordinate seat assignments, space needs, system deployments, etc.
- Invoices and POs: Manage invoices and POs (including approvals where needed) for all assigned vendor engagements and ensure vendor compliance with all billing/cost processes including owning the PO structure and adding funds to POs when necessary.
- Set/communicate performance trends: Ensure targets are set on a quarterly basis for all assigned vendor engagements and speak to vendor performance trends to stakeholders and leadership.
- Business reviews: Deliver business reviews summarizing vendor performance and exchanging feedback on overall scaling opportunities.
- Point of contact: Serve as the primary point of contact for assigned vendor engagements and communicate operational/process updates to vendors when necessary.
- KPI performance management: Drive quality performance management through ensuring QA insights and collection from vendors, ensuring vendors deliver on all expected quality audits/reviews, and assisting vendors with pre-launch quality readiness.
Knowledge & Skills
- Consulting: Ability to uncover and understand stakeholder needs through dialogue in order to conduct analysis and make recommendations.
- Domain-specific acumen: Ability to develop, understand, and apply domain-specific and/or technical knowledge to complete work and support organizational priorities.
- Project management: Ability to manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
- Business operations: Knowledge of business operations management for a given product, service, or domain.
- Business acumen: Ability to understand goals and corresponding levers to grow crucial business metrics.
- Stakeholder relationship management: Ability to partner with and influence stakeholders.
- Vendor Selection: Ability to apply selection process including recruitment, reviewing applications, and interviewing vendors.
- On-boarding: Understanding the ways/activities through which new vendors acquire the necessary knowledge, skills, and behaviours.
- End-to-end supplier management: Ability to evaluate offers and perform operational capacity analysis.
- Vendor process design and improvement: Ability to design processes to analyse, segment, and manage vendors.
- Vendor performance: Knowledge of ways to measure, analyse, and manage the performance of a vendor.
- Vendor SLA knowledge: Knowledge of the metrics by which service is measured.
We offer an 8-month contract based in Barcelona. The work will be in hybrid format: 2 days off-site and 3 days on-site. Attractive salary package.
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