CRM Specialist

hace 4 semanas

Madrid, Madrid, España Omega CRM, A Merkle A tiempo completo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation, is looking for a CRM Specialist.

Responsibilities
  1. Define and prioritize the product backlog based on business strategy and stakeholder needs.
  2. Manage the product roadmap, ensuring the timely delivery of features and improvements.
  3. Work closely with development, IT, business, and vendor teams to ensure the efficient implementation of solutions in Salesforce, Heroku, Marketing Cloud, and AWS.
  4. Ensure the proper integration of systems and digital platforms.
  5. Facilitate communication between business and technology teams, ensuring all stakeholders understand the product's objectives and scope.
  6. Guarantee quality and compliance with standards in deliveries.
Requirements
  1. Experience as a Product Owner or similar role in technology projects.
  2. Strong technical knowledge of Salesforce, Heroku, Marketing Cloud, and AWS.
  3. Ability to interact with business teams, vendor management, and IT technical teams.
  4. Experience in agile methodologies.
  5. Strong communication, negotiation, and team leadership skills.
  6. Ability to manage multiple projects and priorities in a dynamic environment.
  7. Knowledge of integration strategies and enterprise system architecture.
What Do We Offer
  1. Hybrid work mode.
  2. Flexible Schedule. We make it easy. Balance your professional and personal life.
  3. Certifications plan. Improve your skills and get the official certificate from our main partners.
  4. Flexible retribution (public transport ticket, Ticket restaurant, ...).
  5. Health insurance.
  6. OMEGA in action. Our commitment to a better society is not just an intention.
Professional Development

Evolve, grow and get where you want to go.

About Us

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics, or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing, but also #Education, #NonProfit, #NGO, etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 570 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people.

We are an innovation and Outstanding Knowledge award-winning Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment, and #innovation. We bring them to everything we do. #TogetherWeGrow

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