Night Recepcionist

An Irresistible Opportunity

Are You Ready for a Transformative Challenge with one of The World's Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

The Candidate

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, 'Can-Do' Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with 'Pacha-Lovers' and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights

Key Responsibilities

• Welcomes and assists guests with an Authentic, seamless Check-In and Check-Out experience during the Nighttime hours, ensuring every Arrival and Departure is Memorable and Effortless.
• Handles Reservations, Amendments, Cancellations, and Room Allocations Overnight, ensuring The Pacha Group's standards are Exceeded every time.
• Maintains Front Office Records, Registration Cards, and the Profiles of our 'Pacha-Lovers.'
• Responds promptly and professionally to guest Enquiries via phone, email, and in person, delivering Irresistible service that reflects our Soulful and Immersive approach.
• Handles Bespoke guest requests with Flair, from booking taxis and wake-up calls to offering Phenomenal restaurant recommendations.
• Provides accurate and dynamic information about Pacha Hotel's limitless offerings, services, and Ibiza's electrifying local Hotspots.
• Addresses and resolves guest concerns with Discretion, Professionalism, and a Fearless Commitment to Exceeding Expectations.
• Prepares detailed Handover Reports for the morning Reception and Front Office teams, capturing all Noteworthy overnight activities with Clarity and Precision.
• Reviews and updates guest reservations, guaranteeing Accurate records and Seamless transitions for the Morning Team.
• Performs precise End-Of-Day financial reconciliations and Flawlessly closes the cash register.
• Monitors access during the night, upholding Unmatched Security Standards and Safeguarding the thrilling atmosphere of our Iconic Destination.
• Conducts routine Security Checks Patrol of Pacha Hotel's premises, ensuring a Safe and Energetic environment throughout the night.
• Manages Emergency Situations with a bold, calm, and decisive approach, including Fire Safety and Evacuation procedures, always prioritising the well-being of our guests and Pacha Family Members.
• Swiftly identifies and reports Maintenance Issues or Urgent Repairs, ensuring Pacha Hotel's exquisite facilities remain at Peak Performance.
• Documents incidents with Meticulous Attention to Detail, ensuring Clear and Effective communication with all relevant departments and maintaining our Industry-Leading standards.

The Team

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further This is your Chance to Become Part of the Pacha Family and write your own chapter - with a 'Cherry on Top'

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza's transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group's 34% carbon footprint reduction and accelerating the Balearics' Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group's dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership, The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza's Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand's Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

Find out more here : pacha.com

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah, FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2 hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain, Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in the UAE and Spain; as well as a range of assets that include Toy Room, and WooMoon Storytellers (Globally).

FIVE's focus is on a 'Global Sustainable Entertainment Ecosystem,' which is the integration of immersive entertainment with homegrown F&B concepts that results in a distinctive guest experience for an international and affluent audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here : fiveglobalholdings.com

About Pacha Hotel

In the vibrant heart of Marina Botafoch, Pacha Hotel stands as a beacon of Ibizan hospitality, just a stroll away from Ibiza's Old Town. Adjacent to the renowned Pacha Ibiza nightclub, the hotel offers unparalleled access to both the pulsating beats of the Pacha Ibiza Night Club and the vibrant poolside at Destino Five Ibiza. Pacha Hotel exudes modish contemporary style for the discerning global traveller, where the prime location becomes an experience in itself, blending convenience with the allure of the world-famous Ibizan atmosphere.

REQUISITOS MÍNIMOS

What We're Looking For

• Previous experience in a Similar Role in a Luxury Hotel Environment will be Advantageous.
• Computer literacy, with a mastery of Word, Excel, and Outlook, along with an Epic Knowledge of Hotel PMS Systems, specifically Opera.
• Impeccable communication skills, both verbal and written, with Fluency in English and Spanish. Additional languages are a Plus.
• Unmatched Problem-Solving Skills and the competence to consistently Exceed Expectations in Dynamic and Fast-Paced operational environments.
• Excellent interpersonal skills to engage seamlessly with Guests, Pacha Family Members, and stakeholders.
• A Proactive Approach, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• Flexibility to work a variety of shifts, including weekends and holidays, based on Operational Requirements.
• Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.