Customer Service Representative

hace 1 semana

Bilbao, Vizcaya, España Portwest A tiempo completo

PORTWEST, a leading global manufacturer of safety wear, workwear and PPE, is currently seeking applications for the position of Customer Service Representative for Italian markets, close to our office in Errentería, the Basque Country, on a full-time contract, reporting to the Customer Service Team Lead.Founded in 1904, Portwest has become one of the fastest growing workwear companies in the world, currently employing over 5,100 staff worldwide. With 1,400 styles across more than 20 ranges, we design, manufacture and distribute market-leading workwear, safety wear and PPE in fully owned production facilities. We're on a mission to become the world's most requested PPE and Safety Wear Brand.

JOB SUMMARY:

As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region. This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.

KEY RESPONSIBILITIES:

  • Assist Portwest customers in a specific region with general queries.
  • Respond to all queries in a timely fashion in accordance with agreed KPIs.
  • Provide proactive updates to customers on their issues and use communication skills to minimize the occurrence of delays.
  • Utilize a range of communication mechanisms such as telephone, email, and online systems to collaborate with internal and external stakeholders.
  • Update internal systems with records of customer interactions, communications, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Gather intel on common flaws or problems and coordinate feedback to the relevant department to stop future issues from happening.

REQUIREMENTS:

  • Previous customer service experience (e.g., retail, hospitality, call centers).
  • Fluency in Italian is essential, both written and spoken.
  • Good level of English is desirable.
  • Strong I.T. skills in Microsoft Word, Microsoft Excel, Email, and experience using other internal systems.
  • Experience working with customers.
  • Positive and proactive attitude.
#J-18808-Ljbffr

  • Customer Service Representative

    hace 2 semanas

    Bilbao, Vizcaya, España beBee Careers A tiempo completo

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a crucial role in ensuring the satisfaction and loyalty of our customers.The RoleIn this position, you will be responsible for providing exceptional customer service through various...

  • Customer Service Representative

    hace 2 semanas

    Bilbao, Vizcaya, España beBee Careers A tiempo completo

    About this Role - Our company is seeking a permanent Customer Service professional to support sales representatives and customers while acting as an intermediary with the logistics team.This international service position requires fluency in English and German (advanced level), and a third language will be highly valued: Portuguese, Polish, Italian, or...

  • Customer Service Representative

    hace 2 semanas

    Bilbao, Vizcaya, España beBee Careers A tiempo completo

    Customer Service RepresentativeAbout the Role:We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting the Sales Function in new business approach and development, maintaining and generating new business with existing customers, and ensuring a great...

  • Customer Service Representative

    hace 3 semanas

    Bilbao, Vizcaya, España Portwest A tiempo completo

    PORTWEST , a leading global manufacturer of safety wear, workwear and PPE, is currently seeking applications for the position of Customer Service Representative for Italian markets, close to our office in Errentería, the Basque Country, on a full-time contract, reporting to the Customer Service Team Lead.Founded in 1904, Portwest has become one of the...

  • Customer Service Representative

    hace 3 semanas

    Bilbao, Vizcaya, España Portwest A tiempo completo

    PORTWEST , a leading global manufacturer of safety wear, workwear and PPE, is currently seeking applications for the position of Customer Service Representative for Italian markets, close to our office in Errentería, the Basque Country, on a full-time contract, reporting to the Customer Service Team Lead. Founded in 1904, Portwest has become one of the...

  • Customer Service Representative

    hace 4 semanas

    Bilbao, Vizcaya, España Portwest A tiempo completo

    PORTWEST , a leading global manufacturer of safety wear, workwear and PPE, is currently seeking applications for the position of Customer Service Representative for Italian markets, close to our office in Errentería, the Basque Country, on a full-time contract, reporting to the Customer Service Team Lead. Founded in 1904, Portwest has become one of the...

  • Alternate Customer Service Representative Title

    hace 2 semanas

    Bilbao, Vizcaya, España beBee Careers A tiempo completo

    Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our B2B customers via phone and email.Your key responsibilities will include communicating with customers to provide...

  • Customer Service Representative

    hace 2 semanas

    Bilbao, Vizcaya, España beBee Careers A tiempo completo

    Customer Experience RepresentativeThis role involves handling customer inquiries, resolving issues, and delivering exceptional customer experiences. You will be working with various media channels to provide timely and effective support to customers.Your Key Responsibilities:Respond to customer inquiries via telephone, email, website, web chat, and social...

  • Exceptional Customer Service Representative

    hace 2 semanas

    Bilbao, Vizcaya, España beBee Careers A tiempo completo

    As a Customer Service Representative, you will play a key role in ensuring that our clients receive exceptional service and support. This is an exciting opportunity to join a dynamic team and make a real difference in people's lives.The successful candidate will have a high school diploma or equivalent qualification, previous customer service experience...

  • Customer Service Representative

    hace 3 semanas

    Bilbao, Vizcaya, España buscojobs España A tiempo completo

    The Customer Service Representative collaborates closely with the Key Account Manager and the Regional Sales Manager. They create the main pipeline between the customers and the company. The primary job is to provide accurate product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency....