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German technical support
hace 1 mes
We are looking for a dedicated German Technical Support Advisor to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
- Issue Diagnosis: Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions.
- Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
- Knowledge Sharing: Create and update technical documentation, FAQs, and user guides to assist customers and improve self-service options.
- Collaboration: Work closely with other teams (e.g., product development, engineering) to report bugs, share feedback, and contribute to product improvement.
- Training and Guidance: Provide training and guidance to customers on product features and best practices.
- Continuous Improvement: Stay updated on industry trends, product updates, and emerging technologies to enhance support capabilities.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- Fluency in German.
- Proven experience in a technical support role, preferably in a specific industry or product type.
- Strong problem-solving skills and a customer-oriented mindset.
- Excellent verbal and written communication skills.
- Familiarity with CRM software and technical support tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Optional: specific technical skills or knowledge related to your products/services.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Flexible work hours and remote work options.
