Operations Technician

hace 3 semanas


Madrid, Madrid, España TN Spain A tiempo completo

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Operations Technician - Dutch Speaker, MadridClient:

CHUBB

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Do you speak Fluent Dutch and English? Would you like to join a global company where you can gain valuable experience in the insurance industry?

We have a role available in our Madrid (Underwriting and Servicing Centre) for a Dutch Operations Technician. Within Chubb Operations Hub for Continental Europe, you would be based in Madrid acting as Operations Technician for our Iberian branches, providing the highest standards of quality, service delivery and accuracy within the operations function by reviewing instructions received from the Iberia Underwriting team or brokers, accurately enter premium bookings and prepare policy documentation.

To provide technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level, for Financial Lines, Casualty, Cyber and Marine. This may be extended to other lines of business. Support the standardised model of using Ignite/ICT to provide a seamless, high-quality service to the end customer.

To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements. A flexible approach will be required to support delivery of high-quality services and outsourced activities.

Key responsibilities:

  • Manage user system maintenance within agreed SLAs, including set-up of new access, amendments, and access removal.
  • Manage the system set up of new products and associated policy documentation/invoice production within agreed SLAs and quality standards.
  • Ownership and maintenance for relevant systems that the products are being managed on, including Template management, product and code mappings, and segment references.
  • Understand processes and adopt an ethos of continuous review to improve, error-proof, automate, simplify, clarify, and eradicate non-value process steps.
  • Manage Broker Network set up and maintenance, including Broker Novation's, granting new access, amendments, and providing Broker Assistance.
  • Manage and respond within SLA to all general Broker correspondence received through local mailbox accounts.
  • Manage the manual processing of any system fall-outs within SLA.
  • Maintain data quality by reviewing and identifying inconsistencies in the system landscape.
  • Keep current on all relevant product knowledge to SME products managed on Ignite/ICT.
  • Proactively develop knowledge of all relevant lines of business to facilitate accurate processing.
  • Review and monitor all outsourced work elements, track root cause analysis of rework, and make recommendations for continuous improvement.
  • Produce relevant SOX reporting for Team Leader sign off.
  • Undertake audits and Quality Control checking of outsourced and retained work elements.
  • Quality Check booking requests received on Registration System before forwarding to Third Party service provider.
  • Triage, investigate, and resolve credit control queries within SLA.
  • Dutch (native or bilingual), English professional, advanced level.
  • Experience within a Processing role is essential, particularly following written instructions, data entry, and document/report drafting.
  • Previous Commercial Insurance experience is preferred.

What we offer in return:

  • 29 days of vacation a year.
  • 2 days working from home option + additional flexible days.
  • Working from home allowance.
  • Entry time flexibility.
  • Private medical insurance.
  • Life and accident insurance.
  • Pension plan.
  • Stock purchase plan.
  • Gympass.
  • Employee assistance program.
  • Comprehensive Learning & Development offer.

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Our core values dictate how we live and work. We're an ethical and honest company committed to its clients, engaged in mutual trust and respect for its employees and partners.

Diversity & Inclusion

At Chubb, we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation, or gender identity or expression. Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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