Technical Support Engineer

hace 4 semanas

Torrejón de Ardoz, Madrid, España Microsoft A tiempo completo
Job Description: Technical Support Engineer at Microsoft

Join the Microsoft Customer Experience & Success (CE&S) organization, a global team of over 18,000 employees dedicated to delivering industry-leading products and a differentiated customer experience.

Within CE&S, the Customer Service & Support (CSS) organization focuses on building trust through seamless support, helping customers resolve issues efficiently, prevent future problems, and maximize their Microsoft investments.

Applications & Infrastructure, the largest group within CSS, provides timely technical expertise to Microsoft's commercial customers and partners, enabling global, cross-cloud solutions that empower organizations worldwide.

We are seeking passionate individuals for the role of Technical Support Engineer. In this role, you will troubleshoot and resolve customer technical issues, enhancing your problem-solving, collaboration, and technical skills. This position offers the flexibility to work up to 100% remotely.

Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, and inclusion.

QualificationsRequired Qualifications:
  • Hands-on experience in Customer Support, Technical Consulting, or Software Development, or equivalent.
  • Application development and debugging skills in languages/frameworks such as Java, Node.js, Python, PHP, Ruby, .NET Core, ASP.NET, WordPress, Joomla, or Drupal.
  • Understanding of programming concepts like call stacks, threading, synchronization, and debugging.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze issues and develop solutions.
Preferred Qualifications:
  • Experience troubleshooting Windows IIS, Linux, Containers, Azure Web Apps, or Docker images.
  • Deep knowledge of open-source web technologies: Linux, NGINX, Apache, Java, Node.js, Python, PHP, Ruby.
  • Skills in network troubleshooting or Active Directory authentication.
  • Familiarity with packet sniffers (e.g., Wireshark) and debugging tools (e.g., Windbg, Visual Studio).
Language Requirements

Proficiency in English (reading, writing, speaking) is required. Additional language skills are a plus.

Security Screening

Ability to meet Microsoft, customer, and government security requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.

ResponsibilitiesResponse and Resolution
  • Investigate, troubleshoot, and resolve customer technical issues using various tools and collaborative practices.
Readiness
  • Engage in peer communities and develop technical proficiency through training.
Product / Process Improvement
  • Identify potential defects and provide feedback for product enhancements.
Benefits and Perks

Benefits vary by location and employment type, including:

  • Industry-leading healthcare
  • Educational resources
  • Product discounts
  • Savings and investments
  • Maternity and paternity leave
  • Generous time off
  • Giving programs
  • Networking opportunities
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