Salesforce Solutions

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. We are seeking a Solutions Architect.

Duties and Responsibilities:

• Gain industry and market expertise through participation in various projects to provide benchmark insights to clients.
• Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when involvement from other service lines or specialized knowledge is necessary to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risk during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Be directly involved in delivering services for complex and risky projects in coordination with Operations.
• Develop new methodologies within their area to impact work and outcomes.
• Establish and implement a communication strategy to clearly define team objectives.
• Develop and manage team talent, utilizing tools to enhance management and organizational objectives.
• Conduct logical analysis, identify problems, interpret information, and share relevant data with team members to resolve obstacles.
• Support, encourage, and motivate team members to foster commitment and achievement of objectives.

Experience and Skills:

• Minimum 4 years of experience as a Project Manager or Solution Architect.
• Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
• Extensive experience in gathering and interpreting business information and internal client processes.
• Proficiency with core technologies related to the applications to be implemented.
• Experience collaborating with various business and technology teams to enhance services and customer experience.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certification plan to improve skills and obtain official certifications from our main partners.
• Home office support.
• Flexible benefits such as public transport tickets and meal vouchers.
• Health insurance.
• Our commitment to social responsibility through 'Omega in Action'.
• Opportunities for professional growth and development.

About Us:

Omega CRM, a Merkle company, specializes in accelerating the Business Experience (BX) through customer-centric solutions, technology, and data, enhanced by AI.

As part of the dentsu group, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is core to us (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.