it services manager

hace 2 semanas

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España TN Spain A tiempo completo

Social network you want to login/join with:

Client:

JTI

Location:

Canary Islands

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Onsite IT I&O

Canary Islands Manager

What this role is about?

ON-SITE IT I&O Canary Islands MANAGER is a head of sub-cluster inside ONSITE IT I&O IBERIA organisation. This position supports ON-SITE IT I&O IBERIA Cluster Lead in identification of the technical infrastructure & end-user computing requirements for market/factory/leaf businesses operations by cooperating with respective Regional, Markets, Factories, Leaf origins IT Leads to advise the "IT Infrastructure and Operations Pillar" for the required systems / solutions. The role is accountable for managing the implementation and execution of all required global & local infrastructure systems, providing end-user computing services in incumbents' region locations.

What will you do?

  1. Management of Market / Factories / Leaf on-site IT I&O operations in Canary Islands, ensuring the delivery of all services dedicated to support of on-site users and provision of the infrastructure for running JTI business, such as on-site technical infrastructure maintenance, end user operational support, distribution of all IT equipment and network on-site support.
  2. The qualified external vendors/suppliers selections as per JTI's Operating Guidelines, policies and procedures and J-Sox controls.
  3. Delivery of required service levels as measured by objective KPIs and dashboards, following the established JTI IT policies and strategic directions. Regional On-site IT I&O operations are effective, efficient, adhere to the budget for the on-site IT I&O and strategic vendors.
  4. Tracking and timely preparation and submission of the Canary Islands On-site IT I&O financial plans / budgets (SPC / ASP / LE).
  5. Overseeing of necessary IT administrative activities for the sub-cluster.

What are we looking for?

  1. University Degree in Computer or Technical Science or strong IT background.
  2. 5-7+ years of IT management (including people management) with more than 7 years of overall experience in IT discipline. Preferred background employment experience would be in multinational companies. Good working knowledge of business and related processes in FMCG industry.
  3. Advanced English. Should have an adequate knowledge of technology, which is standard within JTI, such as Microsoft solutions, local and wide area network, telecommunication, ERP, CRM business process analysis.
  4. High level of communication and negotiation skills.
  5. Highly effective in a geographically distributed global environment. Culturally aware. Able to prioritize on specific areas within region.
  6. Strategic insight and good knowledge of JTI business and related processes such as HR, Legal, Finance, GSC, Leaf, SRA areas, M&S.

Thank you very much for your interest in the role. You are welcome to apply.

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