Quality Field Analyst
hace 3 semanas
EBRO SUV is looking for an enthusiastic and self-driven Field Analyst for Spain. In this position, you will play an important role in setting up the Quality process for the legend brand EBRO.
The Quality Field Analyst, within the Customer Quality Assurance department, will carry out activities to conduct received customer complaints from aftersales or dealers of the Ebro network to the responsible parties within the Ebro Brand or even the Main Partner, Chery. To do this, the root cause of each complaint will be identified. If necessary, analyses will be carried out to identify the mentioned root cause. The analyst will also manage databases of customer incidents/complaints to prioritize problem resolution and conduct necessary reporting for the entire Ebro Brand.
Key responsibilities:
- Collect and manage customer complaints, coordinate corresponding responses, and track issues to closure.
- Collect feedback (database) on local adaptation needs in the European market and communicate this to relevant central departments, steering improvements within the Brand.
- If necessary, analyze customer complaints, identifying root causes to address the right responsible parties to define/apply countermeasures and/or final solutions.
- Establish and maintain relationships with dealers (technical assistance; aftersales) and other interested parties to assure the quality of customer vehicles.
- Compile historical quality problems in the European market to avoid them in new projects and inform responsible persons to prevent these problems in new developments.
- Conduct research on the environmental conditions of roads, user profiles, legal requirements, etc. (database) in the European market and assist with product definition.
Your profile:
- Bachelor's/Master's degree in science or engineering; experience in quality management is preferred.
- Accredited training in database management and tools.
- Minimum of +3 years of experience in the automotive/vehicles industry.
- Accredited experience in vehicle problems analysis.
- Knowledge of quality tools and techniques, such as statistical process control (SPC), root cause analysis, 5 Whys, and 8 Ds.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of integrity and professional ethics.
- High level of English and Spanish, both written and oral.
We are one of the most challenging projects in the Automotive Industry today in Spain, relaunching an iconic brand in the market. We are looking for talented people with this mission and want to create a positive impact by joining a dynamic team.
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