Customer Experience Agent

hace 6 meses


Barcelona, España VeryChic Travel A tiempo completo
In Barcelona, Spain Tâches & responsabilités :
  • Accueillir les clients (par téléphone et par mail).
  • Conseiller et accompagner nos clients dans la réservation en ligne.
  • Gérer le traitement back-office des réservations (confirmation, modification et annulation des réservations et/ou titres de transports).
  • Assurer le suivi après-vente (gestion des litiges et dédommagements) et administratif (facturation, organisation des activités et/ou envoi des documents de voyage).

Compétences et expérience :

  • Français natif, anglais courant et une autre langue européenne est un plus.
  • Excellente communication écrite et orale en français.
  • Personne organisée, rigoureuse et résolutive.
  • Expérience dans la relation client (en agence de voyage est un plus).
  • Capacité d'adaptation.
  • Goût pour les voyages et la satisfaction client.
Avantages VeryChic:
  • Profitez d'un bureau open-space confortable, avec beaucoup de lumière naturelle, et idéalement situé au cœur du quartier de l'Eixample à Barcelone.
  • Profitez d'une réduction pour les employés sur nos offres déjà extraordinaires (pour vous et votre famille).
  • Possibilité de 2 jours de Home Office par semaine.
  • Faites partie d'une équipe internationale, jeune, dynamique et accueillante.
CONDITIONS:
  • Un à deux week-ends travaillés par mois avec jours de récuperation
  • Jours fériés payés et rémunérés.

  • Customer Care Agent

    hace 2 meses


    Barcelona, España Abroad Experience A tiempo completo

    Responsibilities/Tasks Based at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.As a...


  • Barcelona, Barcelona, España MSX International Inc. A tiempo completo

    Job ResponsibilitiesWe are seeking a skilled Global Vehicle Experience Agent to join our team at MSX International Inc.The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a global team environment.As a Global Vehicle Experience Agent, you will be responsible for...


  • Barcelona, España Blu Selection A tiempo completo

    Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine. Tasks Your responsibilities and impact working as...


  • Barcelona, España Blu Selection A tiempo completo

    Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine. Tasks Your responsibilities and impact working as...


  • Barcelona, España Blu Selection A tiempo completo

    Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine. Tasks Your responsibilities and impact working as...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    We are seeking a Customer Service Expert for our Rotterdam office, where you will be part of a fast-growing international organization. As a Customer Service Representative, you will play a crucial role in ensuring the CS team solves 95% of customer issues.The ideal candidate is a fluent Dutch speaker with affinity for health and nutritional supplements. You...


  • Barcelona, Barcelona, España EF Education First A tiempo completo

    Customer Success Agent RoleWe are looking for a highly motivated and customer-focused individual to join our Customer Success Team as a Customer Success Agent. As a key member of our team, you will be responsible for ensuring that our customers have a positive experience with our EF English Live platform.Key Responsibilities:Customer Onboarding: Book and run...


  • Barcelona, España Recruit4Work S.L. A tiempo completo

    Consider the exciting opportunity of moving abroad to Barcelona! Barcelona offers a vibrant city life with plenty of activities and experiences to enjoy. As a resident, you can explore numerous museums, visit landmarks such as the Barcelona Cathedral and the renowned Sagrada Familia. Immerse yourself in the local culture and even have the chance to learn...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are committed to creating life milestones through unforgettable travel experiences.Role OverviewWe are seeking a highly motivated Sales Agent to join our team. As a Sales Agent, you will be...


  • Barcelona, Barcelona, España Sonder A tiempo completo

    As a Front Desk Hospitality Agent at Sonder, you will be the face of our innovative hospitality company. We are revolutionizing the industry through technology and design, creating unique experiences for our guests. Our team is passionate about delivering exceptional service and making every stay unforgettable.About the RoleWe are seeking a highly skilled...


  • Barcelona, España Stayforlong A tiempo completo

    Customer Experience Agent Trainee (French or Italian)About the company We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit....


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    Job Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...


  • Barcelona, España stayforlong A tiempo completo

    About the company We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries. As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with...


  • Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo French Customer Support AgentID: 151971 3 La oferta de empleo ya está archivadaPublicada: 18.11.2024. Actual hasta: 03.12.2024 Un poco sobre la empresa Teleperformance SpainForma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About the RoleTTEC is seeking a seasoned Sales Manager to lead our team in Athens, Greece. As a key member of our organization, you will be responsible for driving sales growth and delivering exceptional customer experiences.Key Responsibilities- Lead a team of up to 10 sales agents, providing coaching, mentoring, and motivation to drive performance- Develop...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About Dow JonesDow Jones is a leading global provider of financial information and news. Our mission is to provide accurate, timely, and insightful information to help our customers make informed business decisions.Job SummaryWe are seeking a highly skilled Customer Experience Quality Specialist to join our team in Barcelona, Spain. As a key member of our...


  • Barcelona, Barcelona, España EF Education First A tiempo completo

    We are seeking an enthusiastic Customer Success Agent to join our team based in Barcelona. As a key member of the EF English Live team, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform.ResponsibilitiesYou will book and run 1-on-1 onboarding calls with new EF EnglishLive students, building strong...


  • Barcelona, España Ef English Live A tiempo completo

    Customer Service Agent (Portuguese speaker) EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English...


  • Barcelona, España Rover A tiempo completo

    **Who we are**: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across...


  • Barcelona, España Cross Borders Talents A tiempo completo

    **Job Title: Customer Support Agent (Dutch Speaker)** **Location**: Barcelona, Spain **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in Dutch. If...