CargoCustomer GERMAN Service Agent

hace 1 semana

Seville, España UNYQ DESIGN EUROPE, S.L. A tiempo completo

UNYQ: Human centered design is at the core of our company. We are the leader in digitized custom

prosthetic wears. We work closely with prosthetists and clinics to provide state of the art digital tools and

innovative options for their users. We are revolutionizing our industry. Come join us

Tasks

The Customer Experience (CE) Role: Responsible for managing all areas of customer service. This

includes being the main point of contact for all customers in a defined region and working closely with the

sales team. The “CE” will also work cross-functionally with all departments including (but not limited to)

sales, design, operations, and accounting.

CE’s key objective: Confirm and approve the photos and measurements that come in with every custom

order. This is to be completed individually and with assistance from the design team.

Assigned Territory

● All Global regions Needed- we are expanding

● Languages Required: Spanish, English

● Other languages Needed: German, French, Dutch, Italien

● Reside: Seville and surrounding areas

Duties and Responsibilities

● Process daily orders by performing a pre-check of photos and measurements of UNYQ’s custom

prosthetic product line

● Enter orders into management system

● Conduct outbound sales calls to identify new customers

● Identify customers for UNYQ’s key account program

● Work with sales to present virtual key customer programs

● Perform virtual customer training presentations

● Monitor and manage accounts receivables of assigned customers

● Training: Become an expert on UNYQ products and processes. Gain an understanding of the

prosthetics industry and prosthetic trends.

Minimum Qualifications

● Customer service experience

● Strong verbal – written – presentation skills.

● Strong organizational skills - ability to work independently.

● Strong PC skills.

Other Qualifications

● Nights and Evenings: Ability to work to work some nights and evening hours (as back up support)

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and

activities may change at any time with or without notice. Please note that this role’s status as an

in-person, hybrid-remote, or remote position is subject to change.

Requirements

A must-have:

- Minimum 2 years of CE experience.

- Spanish level c1 or native.

- English level c1 or native.

- German native level.

- Good level of computer applications (Odoo erp)

Benefits

UNYQ | We are expanding – If you have experience in customer service, we are looking for you

Help make people's lives better

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