Customer Experience Italian and French
hace 4 días
UNYQ: Human centered design is at the core of our company. We are the leader in digitized custom
prosthetic wears. We work closely with prosthetists and clinics to provide state of the art digital tools and innovative options for their users. We are revolutionizing our industry. Come join us
The Customer Experience (CE) Role: Responsible for managing all areas of customer service. This
includes being the main point of contact for all customers in a defined region and working closely with the sales team. The “CE” will also work cross-functionally with all departments including (but not limited to) sales, design, operations, and accounting.
CE’s key objective: Confirm and approve the photos and measurements that come in with every custom order. This is to be completed individually and with assistance from the design team.
Tareas● Process daily orders by performing a pre-check of photos and measurements of UNYQ’s custom prosthetic product line
● Enter orders into management system
● Conduct outbound sales calls to identify new customers
● Identify customers for UNYQ’s key account program
● Work with sales to present virtual key customer programs
● Perform virtual customer training presentations
● Monitor and manage accounts receivables of assigned customers
● Training: Become an expert on UNYQ products and processes. Gain an understanding of the prosthetics industry and prosthetic trends.
Requisitos● Multiple regions needed (All Global regions Needed- we are expanding
● Languages Required: French (b2-c1) ,Italian (b2-c1), English (b1-b2)
● Reside: Seville and surrounding areas
Minimum Qualifications
● Customer service experience
● Strong verbal – written – presentation skills.
● Strong organizational skills - ability to work independently.
● Strong PC skills.
We look forward to seeing you and your CV.
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