Customer Support Advisor

hace 3 semanas

Barcelona, España CPM International A tiempo completo

Our Client

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator.

As we continue to expand in Europe, we are looking for Customer Support Advisors to join our team You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

Tasks

What you’ll be doing?

  • Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
  • Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
  • Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
  • Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
  • Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
  • Demonstrate a full understanding of Via and brand values.
Requirements

What skills & experience you’ll bring to us?

  • Fluent level of both written & spoken Flemish. It's an essential skill as as you'll be in touch daily with local customers in Flanders, Belgium and DeLijn (Flemish public transport operator).
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
  • Solution oriented to provide the correct and best outcome for the customer.
  • Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
  • Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.
Benefits

What do we offer?

  • Starting date: June/July 2024.
  • Contract: Permanent (1-month probation).
  • Salary: 25.000€ gross per year.
  • Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday to 3pm to 00am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Work Model: Hybrid working model.
  • Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
  • 24 holiday days per year on a full-time basis.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Location: Barcelona, Spain.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM A tiempo completo

    Join Our Team - Customer Support Advisor Opportunity at CPM International Via is leveraging technology to revolutionize transportation globally. With ambitions ranging from facilitating individual commutes to decreasing the world's environmental impact on a grand scale, the vision is massive. In Flanders, Belgium, Via will be introducing a micro-mobility...

  • Danish-Speaking Customer Support Advisor

    hace 3 días

    Barcelona, España Cross Border Talents A tiempo completo

    Company: Leading Technology CompanyLocation: Barcelona, SpainWork Arrangement: On-site Overview: Are you passionate about technology and exceptional customer service? We are seeking a dedicated Danish-Speaking Customer Support Advisor to join our team in Barcelona. This on-site position offers an exciting opportunity to work with a leading technology company...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Join our Team - Customer Support AdvisorsOur Client is leveraging technology to revolutionize transportation worldwide. With ambitious objectives ranging from enhancing individual commutes to reducing the global environmental impact, we aim high. Operating a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator, Via...

  • Customer Support Advisor

    hace 2 semanas

    Barcelona, España Cpm International A tiempo completo

    Our Client Via is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España Cpm International A tiempo completo

    Our Client Via is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

    Our ClientVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator.As we continue to expand in Europe,...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM Internacional A tiempo completo

    Our ClientVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in Europe,...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator.As we continue to expand in Europe,...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España Cpm International A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator.As we continue to expand in Europe,...

  • Customer Support Advisor

    hace 5 días

    Barcelona, Barcelona, España CPM Internacional A tiempo completo

    Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator. As we continue to expand in...

  • Technical Support Advisor

    hace 5 días

    Barcelona, Barcelona, España Expatgenius A tiempo completo

    Technical Support Advisor (German-speaking) - Tech Industry Spain » Barcelona Posted Job description:DescriptionIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems...

  • Norwegian Customer Service Advisor

    hace 1 mes

    Barcelona, España Recruit4.Work A tiempo completo

    As a Customer Service Advisor based in the vibrant city of Barcelona, you'll be at the forefront of providing exceptional service and sales support to our valued customers. Your role is pivotal in ensuring our customers receive top-notch assistance with their inquiries, ultimately enhancing their experience with our products and services. Profile: Fluent in...

  • Customer Support Advisor

    hace 4 semanas

    Barcelona, España Cpm International A tiempo completo

    We are eager to add a resilient Customer Support Advisor - Dutch (Flemish) Market - Evening Shift to join our passionate team at CPM International in Barcelona. Growing your career as a Full Time Customer Support Advisor - Dutch (Flemish) Market - Evening Shift is a promising opportunity to develop productive skills. If you are strong in teamwork, project...

  • Technical Support Advisor

    hace 5 días

    Barcelona, Barcelona, España Concentrix A tiempo completo

    In this role, you ́ll work across the different support functions defining the end-to-end activity leading to the right customer solution. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you...

  • Norwegian Customer Service Advisor In Barcelona

    hace 4 semanas

    Barcelona, España Recruit4.Work A tiempo completo

    Join Our Team as a Customer Service Advisor in Vibrant Barcelona!Are you fluent in Norwegian with a good command of English?Are you passionate about providing top-tier customer service and sales support?If so, we have the perfect opportunity for you!About the Role As a Customer Service Advisor in the bustling city of Barcelona, you will be the cornerstone of...

  • Technical Support Advisor

    hace 4 semanas

    Barcelona, España Webhelp Spain A tiempo completo

    In this role, you´ll work across the different support functions defining the end-to-end activity leading to the right customer solution. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career! Are you...