Customer Experience Agent

hace 4 semanas

Barcelona, España VeryChic Travel A tiempo completo
In Barcelona, Spain Tâches & responsabilités :
  • Accueillir les clients (par téléphone et par mail).
  • Conseiller et accompagner nos clients dans la réservation en ligne.
  • Gérer le traitement back-office des réservations (confirmation, modification et annulation des réservations et/ou titres de transports).
  • Assurer le suivi après-vente (gestion des litiges et dédommagements) et administratif (facturation, organisation des activités et/ou envoi des documents de voyage).

Compétences et expérience :

  • Français natif, anglais courant et une autre langue européenne est un plus.
  • Excellente communication écrite et orale en français.
  • Personne organisée, rigoureuse et résolutive.
  • Expérience dans la relation client (en agence de voyage est un plus).
  • Capacité d'adaptation.
  • Goût pour les voyages et la satisfaction client.
Avantages VeryChic:
  • Profitez d'un bureau open-space confortable, avec beaucoup de lumière naturelle, et idéalement situé au cœur du quartier de l'Eixample à Barcelone.
  • Profitez d'une réduction pour les employés sur nos offres déjà extraordinaires (pour vous et votre famille).
  • Possibilité de 2 jours de Home Office par semaine.
  • Faites partie d'une équipe internationale, jeune, dynamique et accueillante.
CONDITIONS:
  • Un à deux week-ends travaillés par mois avec jours de récuperation
  • Jours fériés payés et rémunérés.

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