Operations Team Lead

hace 2 días


Valencia, España Atos SE A tiempo completo

Estamos buscando un Team Leader para nuestro Centro de Operaciones de Red (NOC) que coordine los equipos de nuestra oficina de Valencia. Este puesto es clave para garantizar la supervisión efectiva y la resolución de incidentes en tiempo real, liderando un equipo dedicado a mantener la excelencia en nuestros servicios de telecomunicaciones.

Funciones:

  • Liderar y coordinar las operaciones del NOC, asegurando una monitorización continua de redes y servicios de telecomunicaciones (telefonía, roaming, TV).
  • Identificar y resolver incidentes en tiempo real, interpretando alarmas y logs mediante herramientas NMS (Netcool, Zabbix, SolarWinds).
  • Aplicar procesos ITIL para la gestión de incidentes, escalaciones y seguimiento de resoluciones.
  • Supervisar el ciclo de vida de los incidentes, gestionando trabajos programados y pruebas de recuperación.
  • Trabajar bajo presión para resolver problemas de manera eficiente y mantener una comunicación efectiva con diferentes departamentos.
  • Elaborar informes técnicos sobre incidentes y KPIs operativos, utilizando plataformas de gestión de tickets como ServiceNow o Jira.
  • Más de 2 años de experiencia en operación y monitorización de sistemas e infraestructura.
  • Experiencia en coordinación de turnos y equipos en un entorno 24x7.
  • Dominio de redes IP (routing, switching, subnetting) y protocolos esenciales (TCP/IP, SNMP, SIP, RTP).
  • Nivel nativo de español (C2) y medio-alto de inglés (B1-B2).

Otros aspectos:

  • Ubicación:Valencia.
  • Modo de trabajo:Presencial, con posibilidad de híbrido en el futuro.
  • Horario:Trabajo a turnos en formato 24x7.
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