Travel Experience Designer

hace 1 semana

Madrid, España ClubMed A tiempo completo

Travel Experience Designer (Call Center)

Madrid, Spain

About us

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America, and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.

About our Business Unit

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

Job overview:

As a Travel Experience Designer, you will be responsible for:

  • Assisting agents to make their own bookings on the Travel Agent website, as well as book.
  • Contributing with your expertise to achieve sales objectives and customer satisfaction.

Main missions:

1) Develop your sales activity:

  • Develop sales by recruiting, building loyalty and selling complementary services.
  • Identify your customer's business opportunities (partnership, sponsorship, influencer, recommendation).
  • Analysis of the sales trends, the performance evolutions (customer file, data catching, complaint tracking). Propose new solutions and correct what is not working properly in qualitative and quantitative part.
  • Guarantee the evolution and adaptation of processes, operating rules to be always even more efficient and fluid.
  • Be part of the development plan of your market.

2) Be a key player in customer consideration:

  • Greet customers face-to-face and/or over the phone, adopting a premium posture.
  • Create a personalized and lasting relationship with customers, proactively accompanying them throughout the sale.
  • Ensure customer follow-up and satisfaction.

3) Create a customized travel experience:

  • Gather/understand your customer's expectations and motivations.
  • Advise them to create a tailor-made trip.
  • Promote Club Med destinations, products and experience.

Skills and competencies we’re looking for:

Education level:

You have a bachelor's degree or equivalent.

Experience:

  • Minimum of 5 years’ experience in travel agency industry.
  • Excellent interpersonal skills with strong networking/communication skills.
  • You have a very good knowledge of travel and the tourism industry.
  • You're passionate about travel and have a real flair for sales.
  • You are skilled in sales techniques and negotiation.
  • You're persistent, proactive, curious and enthusiastic.
  • You enjoy working as part of a team.
  • You are digitally literate (pack office and sales tools).

Languages:

  • Bilingual in Portuguese and Spanish.
  • Have a good knowledge of English and French is a plus.

Why you should join us:

At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.

The Club Med spirit is about accomplishment while living a unique experience.

If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply

Job Type: Permanent

#J-18808-Ljbffr

  • Travel Experience Designer

    hace 4 meses

    Madrid, España Club Med Sas A tiempo completo

    .Travel Experience Designer (Call Center)Madrid, SpainAbout usEstablished in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new...

  • Travel Experience Coordinator

    hace 5 días

    Madrid, Madrid, España Vacationcast Travel A tiempo completo

    Company Overview">Vacationcast Travel is a leading travel agency dedicated to providing exceptional customer experiences. Our team of experts is passionate about helping individuals explore the world and create lifelong memories.">Salary">The estimated annual salary for this role is $60,000 - $80,000, depending on experience and qualifications.">Job...

  • Travel Experience Designer

    hace 3 meses

    Madrid, España Clubmed A tiempo completo

    .Travel Experience Designer (Call Center)Madrid, SpainAbout usEstablished in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new...

  • Global Travel Experience Host

    hace 1 mes

    Madrid, Madrid, España Intrepid Experience A tiempo completo

    Job Description: As a Tour Leader with Intrepid Experience, you will be responsible for delivering exceptional travel experiences to our customers. Your primary role will be to host and lead tours within Spain, sharing your passion for local culture and history with travellers from around the world.About Us: Intrepid Experience is a leading global travel...

  • Travel Experience Curator

    hace 3 días

    Madrid, Madrid, España World Explorer Travel A tiempo completo

    We are seeking a Travel Experience Curator to join our team at World Explorer Travel.Becoming part of our company, you will be responsible for creating exceptional travel experiences for clients seeking all-inclusive vacations.Key Responsibilities:Curate personalized travel recommendations for cruise destinations and itineraries.Address client inquiries,...

  • Travel Experience Coordinator

    hace 2 semanas

    Madrid, Madrid, España World Explorer Travel A tiempo completo

    We are seeking a highly motivated Travel Experience Coordinator to join our team at World Explorer Travel. With a passion for curating exceptional travel experiences, you will work closely with clients to understand their preferences and budget constraints. As a certified Travel Professional, you will specialize in All-Inclusive Destinations and provide...

  • Travel Experience Designer

    hace 3 semanas

    Madrid, España ClubMed A tiempo completo

    Travel Experience Designer (Call Center)Madrid, SpainAbout usEstablished in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a...

  • Travel Experience Designer

    hace 2 semanas

    Madrid, España ClubMed A tiempo completo

    Travel Experience Designer (Call Center)Madrid, SpainAbout usEstablished in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a...

  • Travel Experience Coordinator

    hace 3 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    Magical Destinations Travel is seeking a skilled Travel Experience Coordinator to enhance our dedicated team. This role offers the opportunity to create seamless experiences for clients and deliver outstanding customer service in-person, via phone, or email. A key aspect of this position is assisting clients in planning their travel itineraries and ensuring...

  • Travel Experience Specialist

    hace 4 días

    Madrid, Madrid, España ClubMed A tiempo completo

    Job OverviewThis role is a key position in our team, responsible for creating personalized travel experiences that meet the unique needs of our clients.We are seeking an experienced Travel Experience Designer to join our team. The ideal candidate will have a strong background in the travel industry, excellent communication skills, and a passion for...

  • Travel Experience Specialist

    hace 3 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    About UsMagical Destinations Travel is a family-owned agency that takes pride in providing customized and personalized services for all types of vacations. We are seeking an experienced travel agent to join our team.Job DescriptionWe are looking for a dedicated individual who can provide top-notch customer service, excel in communication and organizational...

  • Travel Experience Coordinator

    hace 3 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    Your Gateway to a Rewarding Career Are you passionate about your clients and delivering outstanding customer service? At Magical Destinations Travel, we're looking for an experienced Travel Experience Coordinator to join our team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting...

  • Virtual Travel Experience Coordinator

    hace 3 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    About Magical Destinations TravelWe are a family-owned and operated travel company dedicated to creating unforgettable experiences for our clients. Our mission is to provide exceptional customer service while ensuring a seamless and enjoyable journey from start to finish.Job SummaryWe are seeking a skilled Virtual Travel Experience Coordinator to join our...

  • Travel Experience Designer

    hace 2 días

    Madrid, España Clubmed A tiempo completo

    Travel Experience Designer (Call Center)Madrid, SpainAbout usEstablished in 1950, Club Med is the pioneer of premium all-inclusive holidays.We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America, and the Caribbean as well as a 'Club Med 2' cruise.Club Med offers a new way...

  • Travel Experience Coordinator

    hace 7 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    Magical Destinations Travel OverviewWe pride ourselves on creating a professional, supportive, and collaborative environment at Magical Destinations Travel, where you can grow, build lasting relationships, and continuously learn.Salary Range: $45,000 - $60,000 per yearYour Role as a Travel Experience Coordinator:Deliver exceptional customer service...

  • Travel Experience Designer

    hace 2 meses

    Las Rozas de Madrid, España Club Med SAS A tiempo completo

    Travel Experience Designer (Call Center) Madrid, Spain About us Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a...

  • Travel Experience Designer

    hace 2 meses

    Las Rozas de Madrid, España Club Med Sas A tiempo completo

    Travel Experience Designer (Call Center) Madrid, SpainAbout us Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new...

  • Global Travel Experience Coordinator

    hace 3 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    Company OverviewMagical Destinations Travel is a professional travel company dedicated to creating seamless experiences for our clients. We pride ourselves on building a collaborative environment that fosters growth, learning, and lasting relationships.Estimated Salary: $45,000 - $60,000 per yearJob Description:We are seeking a responsible and self-driven...

  • Travel Experience Designer

    hace 2 meses

    Las Rozas de Madrid, España Club Med Sas A tiempo completo

    Travel Experience Designer (Call Center)Madrid, SpainAbout usEstablished in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new...

  • Professional Travel Experience Coordinator

    hace 3 días

    Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    Company OverviewMagical Destinations Travel is a leading travel agency dedicated to providing exceptional experiences for our clients. Our team of professionals is committed to delivering outstanding customer service and creating lasting memories.Job Description:We are seeking an experienced Travel Advisor to join our team. As a Travel Advisor, you will be...