BESS Service Engineer

Mars Renewable – BESS Service Engineer (Spain)If you are passionate about learning, technically adept, and eager to make a difference; if you aspire to work in an innovative and open-minded environment; and if you look forward to collaborating with people from diverse cultures around the globe, we invite you to join us at Mars Renewable. Together, we will shape the future of energy transition.What we offer：Global Platform and Resources: A diverse business structure and teams spread across regions in Europe, enabling you to gain a comprehensive understanding of the BESS technology.Comprehensive Training System: Design to help you quickly establish a robust knowledge base.Duties and Responsibilities:The BESS Service Engineer will be responsible for the BESS fulfillment and after-sale services, includingOn-site installation and Commiccioning SupportService Training to customers/partnersResponse to aftersale service claimOn-site Troubleshooring, Preventive Maintenance and Corrective Maintenance (if neccessary)Local logistics and warehouse managementInterface with local service partnersInstallation and Commissioning ravel to customer sites in the Spain region to support and provide guidance during the physical installation and cable connectionof BESS products in strict accordance with the company's technical specifications and safety standards.Support and commissioning phase and provide guidance for , system setting configuration and initial testingto verify the proper functioning of the installed system.Collaborate with other departments such as sales, R&D, and Solution during the commissioning process to ensure a smooth handover from installation to operation.Manage local logistics and warehouse partners to make sure the BESS product is delivered in accordance with the target date and location.Aftersale services and MaintenanceProvide prompt response to customer aftersale/warranty claims and questions and ensure customer satisfaction on Mars aftersale servicesDevelop and implement a regular maintenance schedule for installed C&I BESS systems, including battery health checks, equipment inspections, and software updates.Monitor system performance through remote monitoring tools and on-site visits, and collect data for analysis to identify potential issues and trends.Replace faulty components promptly, following the company's spare parts management procedures.Provide customers with preventive maintenance advice and training to optimize system performance and extend its service life.Interact and provide guidance to local service partners for after-sale activities.Troubleshooting Respond promptly to customer reports of system malfunctions or performance issues.Use diagnostic tools and techniques to accurately identify the root cause of problems, whether they are electrical, mechanical, or software-related.Develop and execute effective solutions to resolve issues, minimizing system downtime and customer impact.Document all troubleshooting processes and results for future reference and knowledge sharing within the team.Customer SupportEstablish and maintain good relationships with customers in the Spain region, providing them with professional and friendly technical support.Communicate clearly and effectively with customers to understand their needs and expectations, and provide appropriate solutions and recommendations.Provide post-installation training to customers on system operation, maintenance, and safety procedures.Reporting Prepare regular reports on installation progress, maintenance activities, troubleshooting results, and customer feedback.Provide accurate and detailed information for management to make informed decisions regarding product improvement, resource allocation, and customer service enhancement.Successful applicants:Candidates with at least 2 years of experience in the installation, commissioning, maintenance, or troubleshooting of BESS, EV Charging, Inverters is preferred.Familiarity with relevant industry standards and regulations, such as safety codes and electrical installation requirements.Strong technical skills in electrical and communication systems, battery technology, and control systems. Ability to read and understand electrical schematics, wiring diagrams, communication protocols and technical manuals.Proficiency in using diagnostic tools and test equipment for system inspection and troubleshooting.Good problem-solving skills, with the ability to analyze complex technical problems and develop effective solutions.Excellent communication skills in Dutch and English, both written and verbal. This is essential for interacting with customers, colleagues, and partners in the BeNeLux region.Ability to work independently and in a team environment, with good time management and organizational skills. Willingness to travel within the Spain region as required.Certifications: Relevant certifications in electrical engineering, battery technology, or energy storage systems are an advantage, such as electrical engineer certificates, electrical safety certificates or industry-recognized training courses.Who We Are? Established in early 2023, Mars Renewable is a multinational battery energy storage system (BESS) solution provider for both C&I and Utility BESS applications.Our Culture:We value openness, transparency, and straightforward communication.We encourage logical thinking, creativity, risk-taking, and the pursuit of unconventional ideas.We committed to continuous technology innovation.Our Business:MARS RENEWABLE aims to become the global leader in energy storage asset origination and technology solutions. We provide integrated solutions that combine services, products and digital applications for both C&I and Utility scale Battery Energy Storage Solution (BESS) use cases.For more information, please visit our website: www.marsrenewable.com.