Business Analyst

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs. Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools. Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements. Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors. Develop actionable implementation plans or roadmaps to support business transformation initiatives. Prepare and deliver analytical reports and presentations for senior management and cross-functional teams. Facilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation. Requirements Analysis. Design and implement functional solutions in projects. Provide effort estimations for projects. Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. Analyze and improve application performance. Collaborate with technology providers when required by the project. Comply with the agreed software quality standards set by Omega's Technical Management.Minimum of 4 years work experience with Salesforce consulting roles. Experience in pharmaceutical sector. Proven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures. Ability to assess the current state of operations and design optimized future-state models aligned with business objectives. Skilled in identifying process inefficiencies, operational gaps, and transformation opportunities. Strong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases. Ability to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution. Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. Experience with Agile methodology.Oral and written fluent in English.Permanent contract. Home Office. Health insurance. Professional development: Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #