Head of Customer Operations — Global, AI-Driven Support

hace 12 horas


Madrid, España Spendesk A tiempo completo

A leading spend management platform in Madrid is looking for a Head of Customer Operations to lead their support organization. The role involves scaling a multi-tier support team, ensuring customer satisfaction above 90%, and integrating AI-driven tools. A successful candidate will have over 7 years of experience in customer support roles, including leadership. Key responsibilities include managing KPIs, enhancing customer service, and collaborating with internal teams. The position offers a flexible work policy and a comprehensive benefits package.
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    A leading spend management platform in Madrid is looking for a Head of Customer Operations to lead their support organization. The role involves scaling a multi-tier support team, ensuring customer satisfaction above 90%, and integrating AI-driven tools. A successful candidate will have over 7 years of experience in customer support roles, including...

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