Customer Success Manager
hace 2 días
About Us Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.The Role The Customer Success Manager will be a strategic partner for our clients, driving platform adoption, retention, and revenue growth. This position requires proven experience in customer success or sales within the SaaS industry. You will work closely with key accounts, identifying expansion opportunities and ensuring clients achieve their business goals through Spoki. Main Responsibilities Manage and develop a portfolio of strategic clients, ensuring high retention and satisfaction Generate upsell and cross-sell opportunities through consultative selling Develop and implement success plans aligned with clients’ business objectives Analyze data and metrics to identify growth opportunities and risk factors Collaborate with the sales team to ensure effective onboarding and smooth transitions Provide strategic consulting on marketing automation and WhatsApp Business strategies Act as the voice of the customer, bringing insights to product and development teams Conduct business reviews and present ROI analyses to stakeholders The Ideal Candidate Proven experience in Customer Success Management within SaaS companies – Required Proven sales experience with a strong track record of meeting or exceeding targets – Required Strong goal orientation and focus on measurable results Fluent in English and Italian (B2–C1) – Required Deep understanding of SaaS metrics (churn, retention, expansion, NRR) Excellent relationship-building and negotiation skills Knowledge of digital marketing and conversational commerce Analytical mindset with the ability to turn data into actionable strategies What We Offer A central role with real responsibility for the success of partners and the evolution of Spoki’s network. Professional growth in an innovative, dynamic, and fast-growing environment. Continuous training and access to advanced tools to perform at your best. Salary range: 30.000 - 38.000 gross annual, based on experience. Permanent and full-time contract. Company laptop. Professional growth opportunities in an international and rapidly expanding context Work with cutting-edge technologies in conversational AI and WhatsApp Business Selection Process Invitation to a HR interview Technical interview with the relevant team Final on-site interview with the CEO Spoki is an equal opportunity employer. We encourage applications from all backgrounds and experiences.
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