Desktop Support Technician

Desktop Support Technician (1mes)
Candidate Profile / Job Description

We are seeking an experienced Desktop Support Technician for an onsite assignment in Santander, Spain, during the month of January. The technician will support end users in a corporate environment, performing troubleshooting, hardware interventions and workplace IT tasks according to internal procedures.

Responsibilities:
Provide L1/L2 onsite support for end users (Windows 10/11).
Diagnose and resolve hardware, software and peripheral issues.
Install, configure and replace desktops, laptops, monitors and accessories.
Support ticket resolution through the customer s ITSM tool.
Assist with IMAC (Install, Move, Add, Change) activities.
Ensure proper documentation of actions taken.
Collaborate with remote teams and follow SLA / workflow guidelines.

Minimum Requirements:
2+ years of experience in IT Support / Desktop Support / Field Services.
Strong knowledge of Windows OS, Office 365, printers, and hardware troubleshooting.
Experience with ticketing systems (ServiceNow, Remedy, Jira, or similar).
Good understanding of networks at a basic support level (LAN, Wi-Fi, cabling).
Ability to work onsite daily, independently and professionally.
Fluent Spanish required basic English an advantage.
Customer-oriented attitude, punctuality, and strong communication skills.

Contract Details:
Duration: 1 month (January).
Location: Santander (onsite only).
Schedule: Business hours (exact schedule confirmed during onboarding).

Windows, Office 365, Active Directory, Hardware, ServiceNow, ITSM