Customer success manager
hace 13 horas
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night. Job Description To support our Customer Success team, we are looking for a young-minded, vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market.What you'll doPrimary point of contact for our accounts. Establish a trusted advisor relationship with each of your assigned accounts Ability to monitor the status of onboarding of a client and help them finalize any outstanding items Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices Increasing the adoption and engagement of features and functionality of our tool Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc) Regular communication to clients on new features Work closely with the Customer Success Team to follow up on bugs and issues Supporting the renewal process in collaboration with the Customer Success and Sales Teams Identifying upsell and cross-sell opportunitiesQualifications Native/Professional level of German and English. Other languages are a plus. Preferably, you have experience in Customer success roles/Hospitality industry Results-driven and self-starter with a positive and hands-on attitude. Empathetic, people oriented, great relationship-builder. Strong aptitude for technology.Additional Information Challenging and creative technology environment. Feedback and initiative are always welcomed. Hybrid model of work, opportunity to work (partially) remotely. A modern workplace in one of our multinational offices, of course as much coffee, tea and fruit as you need to get into the flow. Access to various location-based benefits.
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Enterprise Customer Success Manager
hace 13 horas
Madrid, España Pactum AI A tiempo completoOverviewPactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Customer Success Manager
hace 8 horas
Madrid, España indigitall A tiempo completoCustomer Success Manager at IndigitallHybrid | MadridAt Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform , we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.Now, we’re...
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Customer Success Manager
hace 11 horas
madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform , we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact. Now, we’re...
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Customer Success Manager
hace 5 días
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid At Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform , we help Europe's largest brands to communicate with billions of devices every day, turning conversations into real business impact. Now, we're looking...
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Customer Success Manager
hace 7 horas
Madrid, España indigitall A tiempo completoCustomer Success Manager at IndigitallHybrid | MadridDescubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS...
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Customer Success Manager
hace 7 horas
Madrid, España indigitall A tiempo completoCustomer Success Manager at IndigitallHybrid | MadridAt Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale.Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.Through our Omnichannel CPaaS platform, we help...
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Customer Success Manager
hace 10 horas
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS...
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Customer Success Manager
hace 9 horas
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. At Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS...
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Customer Success Manager
hace 1 día
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
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Manager Customer Success
hace 8 horas
Madrid, España S&P Global A tiempo completoA leading financial data firm is seeking a Senior Customer Success Manager to enhance client relationships and drive product adoption. With a focus on engagement and continuous improvement, the role requires proficiency in Spanish and strong stakeholder management skills. The ideal candidate will have over 3 years of experience in customer-facing roles and a...
