Service Operations Director

hace 2 días

Madrid, España Mur&Partners SLU A tiempo completo

MissionLead the endtoend services operations in Iberia. Ensure optimal performance of field service operations, refurbishment operations, equipment delivery and lifecycle management of beverage / HORECA equipment. You will drive operational excellence, cost control, customer satisfaction and align operations with the companys sustainability goals. Improve business financial results and deliver budgeted P&L costs. Key ResponsibilitiesLead and manage service operations teams : field service, technician scheduling and dispatch, refurbishment centers, equipment delivery, and spare parts distribution. Manage budgets, costcontrol, forecasting, serviceoperating P&L and contribute to profitability of service operations. Define and monitor operational KPIs such as firsttime fix rate, equipment uptime, cost per repair, spareparts inventory turns, refurbishment throughput. Optimize equipment delivery by aligning with the logistics team. Review and establish SOPs to improve productivity and cost. Focus on sustainability by contributing actively to secure ECOVADIS Certification and Score Improvement Embed and drive the circular economy agenda : maximize reuse of recovered parts, minimize waste, support sustainable resourcemanagement initiatives. Collaborate with IT / Systems team to elevate service quality and efficiency. Build, mentor and lead a highperforming operations team, ensuring strong culture, compliance (health & safety, quality, GDPR) and operational governance. Interface with customers to ensure high service reliability, customer satisfaction and longterm service contract retention. QualificationsB. Sc. in Business or Engineering Master in Business Management / Administration will be an asset Proficient user of Spanish and English language IT literate Please note that it is important to complete all the required information fields in order to apply correctly for the position#J-18808-Ljbffr

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