Junior IT Support Engineer
hace 3 semanas
Join Impress – Europe’s Leading Health-Tech InnovatorWe believe everyone deserves a smile they’ll love . As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care, revolutionizing invisible orthodontics since 2019. With 150+ clinics across 10 countriesand rapid growth, we’re improving lives worldwide.We are looking for a structured and analyticalJunior IT Support professionalto join our Onsite IT Team in Barcelona.The RoleThe junior IT Support Engineer serves as the primary point of contact for technical assistance, providing both remote and on-site support, troubleshooting, and maintenance of hardware, software, and network connectivity.Technical Support & TroubleshootingProvidefirst and second-line technical supportto internal employees via phone, email, chat, and in-person desk-side visits. Diagnose, troubleshoot, and resolvehardware issues (laptops, desktops, monitors, printers, mobile devices, peripherals) and software problems (OS, productivity suites, internal applications). Performproactive and reactive maintenanceon end-user devices, including system patching, software updates, and security checks. Manageuser accounts and accesswithin systems as Google Workspace, including password resets and account provisioning/deprovisioning.Onsite Service & Operations:Performphysical setup and installationof new or replacement IT equipment for employees (IMAC: Installs, Moves, Adds, Changes). Manage theIT asset inventory, tracking hardware and software licenses from procurement through retirement. Coordinate with external vendors for hardware repairs, warranty claims, and managed services. Supportconference room technology, including video conferencing systems and presentation equipment. Provide afriendly and professional faceof IT, ensuring a positive user experience for all in-person support requests.Incident Management & DocumentationLog, categorize, prioritize, and trackall incidents and service requests accurately using an IT Service Management (ITSM) ticketing system (Jira Service Desk). Adhere toService Level Agreements (SLAs)for response and resolution times. Create and maintain documentationfor the IT knowledge base (internal and user-facing) based on resolutions to recurring issues.Desirable Skills and QualificationsEducation:Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field,orequivalent practical experience. Technical Proficiency: Expertise in supporting and troubleshootingWindows and macOSoperating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with anITSM ticketing system.Preferred QualificationsExperience:1+ years of experience in a similar IT support, Help Desk, or Desktop Support role.
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Madrid, España IT Partner A tiempo completoIT & Backend Support Engineer – Smartfy Smartfy, fintech en pleno crecimiento, busca un IT & Backend Support Engineer / Developer para consolidar la operatividad, mantenimiento y evolución de su plataforma. Ubicación: Pozuelo de Alarcón (Madrid) – Modelo híbrido (oficinas y remoto). Contrato: Indefinido – Jornada completa (8 hrs). Reporta al CTO....
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IT & Backend Support Engineer / Developer
hace 2 semanas
Madrid, España IT Partner A tiempo completoIT & Backend Support Engineer – Smartfy Smartfy, fintech en pleno crecimiento, busca unIT & Backend Support Engineer / Developerpara consolidar la operatividad, mantenimiento y evolución de su plataforma.Ubicación:Pozuelo de Alarcón (Madrid) – Modelo híbrido (oficinas y remoto).Contrato:Indefinido – Jornada completa (8 hrs). Reporta alCTO...
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