Mid-Level Customer Support Engineer
hace 3 semanas
Your next opportunity is on its wayVILT is an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you are the next VILTian (If you know someone, don't forget to recommend them)We are seeking a talented and customer-focused individual to join our team as a Mid-Level Customer Support Engineer. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.What you will do:Respond and resolve incidents with different SLAs related to the customer's environment & applicationsWork on customer requests dailyMonitor customer environments and react proactivelyInteract with other teams & providers to solve the problemsDocument incident resolutions and procedures in the VILT knowledge basePropose solutions to solve recurring issuesWalk the customer through the problem-solving processWork in a highly skilled team where teamwork and documentation are very importantWhat we expect from you:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)Previous experience in a customer support or technical support role preferredKnowledge of Linux and Windows managementKnowledge of applications and web serversKnowledge in Scripting (shell script/bash/other)Good communication skillsFluency in English (written and spoken - Spanish is a plus)ProactivityAbility to prioritize and multitaskFlexibility (work shifts)Ability to work well under pressure and prioritize tasks in a fast-paced environmentExperience with ticketing systems and customer relationship management (CRM) softwareA passion for customer satisfaction and a commitment to delivering exceptional serviceTroubleshooting and Problem-SolvingEnthusiasm for continual learningCurious, self-learned, passionate about ITDifferential requirements:Knowledge of the full application development cycleKnowledge in some programming languages (java / PHP / other)Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other)Knowledge and Experience with Opentext ProductsIf you’re ready to take your customer support engineer career to the next level, we’d love to hear from you 🚀Apply now
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Mid-Level Customer Support Engineer
hace 2 semanas
Madrid, España VILT A tiempo completoYour next opportunity is on its way!VILT is an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend them)We are seeking a talented and customer-focused individual to join our team as a Mid‑Level Customer...
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Mid-Level Customer Support Engineer
hace 5 horas
Madrid, España VILT A tiempo completoYour next opportunity is on its way!Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.VILT is an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you...
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Mid-Level Customer Support Engineer
hace 1 semana
madrid, España VILT A tiempo completoYour next opportunity is on its way! VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend them) We are seeking a talented and customer-focused individual to join our team as a Mid‑Level Customer...
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Mid-Level Customer Support Engineer
hace 3 semanas
Madrid, España VILT A tiempo completoYour next opportunity is on its way! VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend them) We are seeking a talented and customer-focused individual to join our team as a Mid-Level...
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Mid-Level Customer Support Engineer
hace 3 semanas
Madrid, España VILT A tiempo completoYour next opportunity is on its way! VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend them) We are seeking a talented and customer-focused individual to join our team as a Mid-Level...
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Mid-Level Customer Support Engineer
hace 3 semanas
Madrid, España VILT A tiempo completoYour next opportunity is on its way!Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora. VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you...
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Mid-Level Customer Support Engineer
hace 7 días
Madrid, España VILT A tiempo completoYour next opportunity is on its way! VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend them) We are seeking a talented and customer-focused individual to join our team as a Mid-Level Customer...
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Mid-Level Customer Support Engineer
hace 4 días
Madrid, España VILT A tiempo completoYour next opportunity is on its way!Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora. VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you...
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Mid Level Backend Engineer
hace 2 semanas
madrid, España Parser A tiempo completoMid Level Backend Engineer – Parser Parser is a fast‑growing technology organization redefining productivity paradigms in the software engineering industry. We offer a flexible, distributed model and high‑caliber expertise, having experienced triple‑digit growth over the past five years. What You'll Do: Develop and test software applications,...
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DevOps Engineer
hace 2 semanas
Madrid, España Glintt A tiempo completoSomos** Glintt Global**, una empresa portuguesa/española, líder en tecnología, con más de 30 años de experiência. Queremos impactar en la calidad de vida de las personas a través de la innovación, la tecnología, el conocimiento y la ambición. ¡Este es nuestro compromiso! Para eso, ¡te necesitamos! Estamos buscando un/a **DevOps Engineer...
