Swedish-Speaking Technical Support Advisor Malaga, Spain

hace 4 semanas


Málaga, España Cross Border Talents A tiempo completo

Are you a Swedish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga Perks International and multicultural work environmentCareer growth opportunities with specialized trainingCompetitive salary and benefits packageFully paid training on company procedures and technologyOffice in the center of Malaga Responsibilities: Provide 1st-level IT support via phone, email, chat, and self-service portalAssist employees with system operations and troubleshootingPerform root cause analysis and resolve technical issues remotelyMonitor and categorize IT tickets in the ITSM systemUse internal knowledge databases for efficient issue resolutionCollaborate with 2nd-level support teams and external providers Requirements: Fluent in Swedish (C1 level) both written and spokenGood command of English (B2 level)Experience in 1st or 2nd level IT supportStrong knowledge of Windows 10, Office 365, MS TeamsFamiliarity with ITSM ticketing systems (ServiceNow preferred)Analytical mindset and problem-solving skillsHigh customer service orientation and attention to detailWillingness to learn and develop technical skills What We Offer: Competitive salary based on experience and performanceFull paid training on company tools and processesCareer development programs and specialized coursesFriendly and dynamic work environmentGuidance and support for career growthWork schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)Office in central Malaga Why Malaga? Warm Mediterranean climate and beautiful beachesAffordable cost of living and great quality of lifeThriving expat community and international atmosphereRich culture, history, and vibrant social life Interested? Apply today and join our team



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