Assistant Guest Services Manager
hace 5 días
We are looking for an experienced Guest Services Assistant to join our existing guest-services departments. Someone vibrant, reliable and energetic, with a passion to grow within our small but trustworthy team. A true “do-er”, able to think on the spot and provide solutions that adhere to our values and mission.Responsibilities:- Serve as the face of Swish, acting as a primary point of contact for guests and handling all client-facing enquiries with professionalism and discretion. - Conduct pre-arrival, in-stay, and post-departure property inspections to ensure each home consistently meets Swish standards. - Manage and coordinate all guest requests before arrival, during the stay, and at check-out, with a solutions-focused and efficient approach. - Arrange and oversee guest services, including private chefs, housekeeping schedules, additional cleaning, laundry services, maintenance support, and other in-villa services as required. - Liaise closely with in-house teams and trusted external suppliers to ensure seamless service delivery and rapid issue resolution. - Oversee and support check-in and check-out processes, ensuring a smooth, welcoming, and professional guest experience. - Anticipate guest needs and proactively recommend services to enhance comfort and overall satisfaction. - Maintain clear internal communication and detailed follow-ups on all guest-related matters. - Perform other ad-hoc operational and guest-facing tasks as required to uphold Swish’s high service standards.Requirements:- Previous experience working in renowned 5-star hotels is essential, such as: Four Seasons, The Ritz. Rosewood, Belmond, Mandarin Oriental, EDITION, Fairmont, Shangri-La, Waldorf Astoria, Six Senses, Marbella Club, Puente Romano etc. - A highly seasoned service professional with a proven background in managing customer expectations. - Strong administrative skills, capable of improving backend processes, taking inventory, and responding to emails and calls. - Attention to detail and ability to maintain high standards. - Excellent phone manner and communication skills in fluent English and Spanish. - Flexibility/ availibility to adapt to changing schedules and demanding clients. - Think outside the box, solution-driven, and unafraid to innovate to solve problems.What we offer:- Spanish Employment Contract with attractive starting salary. - Opportunities to grow in the role and manage a small team.
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Guest Services Assistant
hace 3 días
Madrid, España Page Personnel España A tiempo completoEn coordinación con el resto del Equipo de Recepción tendrá las siguientes funciones: - Security actividades (puertas, gestión de tarjetas de acceso; alarmas, etc.). - Preparación y mantenimiento de las salas de reuniones antes, durante y después de las reuniones de clientes o internas. - Relación con proveedores: catering, fruta fresca, prensado,...
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Assistant Guest Services Manager
hace 2 semanas
Madrid, España Swish Marbella A tiempo completoWe are looking for an experienced Guest Services Assistant to join our existing guest-services departments. Someone vibrant, reliable and energetic, with a passion to grow within our small but trustworthy team. A true “do-er”, able to think on the spot and provide solutions that adhere to our values and mission.¡Inscríbase sin demora! Se espera un gran...
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Assistant guest service manager
hace 3 días
Madrid, España Swish Marbella A tiempo completoWe are looking for an experienced Guest Services Assistant to join our existing guest-services departments. Arrange and oversee guest services , including private chefs, housekeeping schedules, additional cleaning, laundry services, maintenance support, and other in-villa services as required. Liaise closely with in-house teams and trusted external suppliers...
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Assistant Guest Relations
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Madrid, España Mandarin Oriental Hotel Group A tiempo completoWith more than 350 colleagues, we are seeking Assistant Guest Relations & Butler Manager with the passion to deliver the best service and exceed our guest’s expectations. **The Company** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under...
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Luxury Villa Guest Services Manager
hace 6 días
Madrid, España Swish Marbella A tiempo completoA luxury hospitality company in Madrid seeks a seasoned Guest Services Manager to provide exceptional service to clients. The role requires previous experience in renowned 5-star hotels, strong administrative abilities, and excellent communication skills in both English and Spanish. Responsibilities include managing guest requests, overseeing property...
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Guest Services Supervisor
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Madrid, Madrid, España Hotel101 Global A tiempo completoLocation:Hotel101 MadridDepartment:Hotel OperationsEmployment:Type: Full-TimeAbout Us:In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort...
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客服经理 - Mandarin Speaking Guest Services Manager
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Madrid, España Viking A tiempo completoJob DescriptionThe Guest Services Manager will be responsible for supervising the Guest Services Department, including organization, management, and motivation of all guest services staff. The ideal candidate will have a hospitality degree and at least 2 years of previous experience in an upscale cruise line or international luxury hotel.Supervise Guest...
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Assistant Room Service Manager
hace 2 semanas
Madrid, España Swish Marbella A tiempo completoWe are looking for an experienced Guest Services Assistant to join our existing guest-services departments. Arrange and oversee guest services , including private chefs, housekeeping schedules, additional cleaning, laundry services, maintenance support, and other in-villa services as required.Liaise closely with in-house teams and trusted external suppliers...
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Assistant Photo Manager On Cruise Ships
hace 2 semanas
Madrid, España WofSG A tiempo completoAssistant HUB Manager Location: Onboard MSC Cruises Job Summary: The Assistant Photo Manager supports the Photo Manager in leading the ship’s photography department, ensuring high-quality photo services and excellent guest satisfaction. This role involves managing daily operations, supervising the photo team, and maximizing photo sales. Key...
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Assistant Room Service Manager
hace 1 semana
Madrid, España Swish Marbella A tiempo completoWe are looking for an experienced Guest Services Assistant to join our existing guest-services departments. Arrange and oversee guestservices, including private chefs, housekeeping schedules, additional cleaning, laundry services, maintenance support, and other in-villa services as required. Liaise closely with in-house teams and trusted external suppliers...