WFM Forecasting Specialist
hace 5 días
Join to apply for theWFM Forecasting Specialistrole atSumUpAt SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it.As our first dedicated Short‑Term Forecasting Analyst, you will bridge the gap between long‑term capacity planning and day‑to‑day execution, turning data into staffing insights that keep our operations running smoothly. You could be the missing link that helps us deliver great service while controlling cost.What You’ll DoBuild and update 1–8 week forecasts for volumes, AHT, and staffing needs, adapting quickly to changes.Track forecast accuracy, investigate variances, and refine models for continuous improvement.Translate forecasts into staffing requirements, highlighting gaps and recommending solutions.Consolidate key drivers (holidays, campaigns, releases, attrition risks) into a unified event calendar.Partner with Real‑Time Management and Operations to align staffing when volumes shift.You’ll be great for this position if you haveExperience creating short‑term or intraday forecasts in a contact center or service environment.Strong analytical mindset with skills in Excel/Google Sheets and familiarity with SQL or WFM tools.Ability to translate data into actionable staffing insights for different stakeholders.Knowledge of accuracy metrics (MAPE/WAPE, bias) and how to use them for improvement.Curiosity to test new techniques and drive continuous improvement in forecasting.Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.Seniority Level:Entry levelEmployment Type:Full‑timeJob Function:OtherLocation:Barcelona, Catalonia, Spain#J-18808-Ljbffr
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WFM Specialist: Forecasting
hace 5 días
Madrid, España eDreams ODIGEO A tiempo completoA leading travel technology company in Barcelona is looking for a WFM Specialist to join its Customer Experience Team. Responsibilities include optimizing outsourced center performance and maintaining real-time KPIs. Candidates should have 1-2 years of experience in Contact Center workforce activities and good knowledge of Microsoft Excel. The role offers a...
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WFM Specialist: Forecasting
hace 4 días
Madrid, España eDreams ODIGEO A tiempo completoA leading travel technology company in Barcelona is looking for a WFM Specialist to join its Customer Experience Team. Responsibilities include optimizing outsourced center performance and maintaining real-time KPIs. Candidates should have 1-2 years of experience in Contact Center workforce activities and good knowledge of Microsoft Excel. The role offers a...
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WFM Specialist
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WFM Specialist
hace 5 días
Madrid, España eDreams ODIGEO A tiempo completoA leading travel technology company is seeking a WFM Specialist for a temporary role focused on optimizing outsourced center performance. Responsibilities include real-time KPI management, performance analysis, and coordination with operational partners. Candidates should possess strong analytical and communication skills, with proficiency in Excel and...
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Wfm Performance Analyst
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Consultor/a KRONOS-UKG PRO WFM
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Madrid, España eDreams ODIGEO A tiempo completoJoin to apply for theWFM Specialist - Temporaryrole ateDreams ODIGEO .1 day ago Be among the first 25 applicants.Direct message the job poster from eDreams ODIGEO.WFM Specialist - Temporary (Hybrid Model) As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We are looking for aWFM Specialistto cover a...
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WFM Specialist
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Consultor/a Kronos-ukg Pro Wfm
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Madrid, España Inetum Spain A tiempo completo**Descripción de la empresa** Inetum es líder europeo en servicios digitales. El equipo de 28.000 consultores y expertos de Inetum se esfuerza cada día por lograr un impacto digital en las empresas, en las entidades del sector público y en la sociedad. Las soluciones de Inetum quieren contribuir al rendimiento y la innovación de sus clientes, así como...
