Management Director

hace 3 días

Madrid, España Manning Global Ag A tiempo completo

Our client, a leading automobile manufacturer, is recruiting for an Automotive Aftersales Director to join their business in Spain.Automotive Aftersales DirectorPermanentASAPTake full responsibility for the planning, establishment, and management of company Spain's after-sales system and team;Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible.Develop and implement local after-sales strategies, phased objectives, and execution plans in line with overall company strategy and European market characteristics;Build a comprehensive after-sales operating system covering service, warranty, spare parts, technical support, and training;Establish and implement after-sales standards, processes, policies, and management mechanisms to ensure scalability and sustainability.Operations Management & Target AchievementProvide regular reporting to management on after-sales performance, issues, and improvement initiatives.Service Network Development & LocalizationPlan, build, expand, evaluate, and manage after-sales service providers and service networks in line with business development;Ensure service network capabilities align with market expansion pace.Optimize inventory structure, turnover efficiency, and service fulfillment rates while balancing cost and service quality;Ensure after-sales operations effectively support vehicle sales and customer delivery.Technical Support, Warranty & Training SystemEstablish efficient technical support and warranty/claim management channels;Coordinate with HQ on technical issues, quality feedback, recalls, and service campaigns;Build a structured after-sales training system for internal teams and service network personnel;Continuously improve technical capability, repair quality, and first-time fix rates.Drive a customer-centric approach and plan proactive, human-oriented after-sales service models;Establish and manage customer satisfaction (CSI) and complaint handling mechanisms, including major and brand-sensitive cases;Continuously upgrade after-sales services to enhance customer loyalty and brand reputation. xcskxlj Budgeting, Compliance & Cross-functional CollaborationPrepare annual after-sales demand plans and budget requirements, ensuring effective cost and resource control;Ensure after-sales operations comply with Spanish and EU regulations, consumer protection laws, and internal policies;Act as the key after-sales interface between HQ and the local organization.Bachelor's degree or above, preferably in Engineering, Automotive, or Business-related fields~10+ years of experience in automotive after-sales, including at least 5 years in a leadership or head-of-function role~ In-depth knowledge of automotive after-sales operations, including service, warranty, spare parts, technical support, and network management~ Familiarity with after-sales systems such as DMS, warranty management systems, and technical platforms~ Strong analytical, problem-solving, and risk management skills~ Ability to balance customer experience, service quality, and cost efficiency~ Spanish: English:

  • Management Director

    hace 1 semana

    Madrid, España American Meetings, Inc. (AMI) A tiempo completo

    -Looking for Travel Directors located in Virginia/DC area for in person corporate meetings and events -Must have travel director experience and industry references to qualify for our Travel Director position -Must have professional resume for review and able to complete a video conference interview -Maximize client/customer satisfaction by providing...

  • Director Product Management

    hace 6 días

    Madrid, España Pearson A tiempo completo

    **About us**: At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With a rich heritage that combines 150 years of experience in...

  • Contract Management Director

    hace 7 días

    Madrid, España Mantell Associates A tiempo completo

    Mantell Associates is partnered with a dynamic and innovative biopharmaceuticals company, who is seeking an experienced and strategic Senior HR Director to lead and elevate its human resources function in Spain. This role will partner with senior leadership to drive organisational growth, talent strategy, cultural development, and HR operations across the...

  • Delivery Director

    hace 3 días

    Madrid, España UST A tiempo completo

    Delivery Director - LIMS (Director I - Delivery Management)Apply for the Delivery Director - LIMS (Director I - Delivery Management) role at UST . Overview Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. Role Summary Director, Lab...

  • Management Director

    hace 1 semana

    Madrid, España Westernacher Consulting A tiempo completo

    Overview As a global leader in digital transformation, we are introducing an exciting new role: SAP Digital Core Practice Director . This is a unique opportunity to define and lead our Digital Core practice, drive innovation, and expand our footprint in existing and new markets. Define, optimize, and execute the Go-To-Market strategy for SAP Digital Core in...

  • Sales Director

    hace 4 horas

    Madrid, España Management Events A tiempo completo

    Sales Director - UK Join to apply for theSales Director - UKrole atManagement EventsReady to lead one of Europe’s most exciting B2B growth stories and the largest business network in the region? Are you a strategic sales leader with a proven track record in driving revenue, inspiring high-performance teams, and scaling business success?Your Mission We’re...

  • Delivery Director

    hace 1 semana

    madrid, España UST A tiempo completo

    Delivery Director - LIMS (Director I - Delivery Management) Apply for the Delivery Director - LIMS (Director I - Delivery Management) role at UST . Overview Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. UST is a mission‑driven group...

  • Delivery Director

    hace 3 días

    Madrid, España UST A tiempo completo

    Delivery Director - LIMS (Director I - Delivery Management)Apply for the Delivery Director - LIMS (Director I - Delivery Management) role at UST . Overview Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. UST is a mission‐driven group of...

  • Director Global de Revenue Management Internacional

    hace 3 horas

    Madrid, España Page Executive A tiempo completo

    Una empresa del sector turístico premium busca un/a Director/a Global de Revenue Management para optimizar estrategias de precio y distribución en un entorno internacional. Se requiere formación universitaria en áreas relacionadas, 10-12 años de experiencia en Revenue Management, así como habilidades analíticas y liderazgo. Las personas interesadas...

  • Senior Director, Data Management

    hace 2 semanas

    Madrid, España Mantell Associates A tiempo completo

    Mantell Associates is partnered with a dynamic and innovative biopharmaceuticals company, who is seeking an experienced and strategic Senior HR Director to lead and elevate its human resources function in Spain.This role will partner with senior leadership to drive organisational growth, talent strategy, cultural development, and HR operations across the...