Head of Global Services, Omnichannel Execution

hace 1 mes

Sant Cugat del Vallès, España Boehringer Ingelheim GmbH A tiempo completo
Head of Global Services, Omnichannel Execution

The Head of Global Services, Omnichannel Execution is a critical role responsible for leading Boehringer’s Human Pharma Services’ “Global Omnichannel Execution Services” department. This individual is accountable for the high-quality delivery of the relevant services and the evolution of existing service verticals within the department, for cross-service experience sharing and coordination with other service departments, and for establishing new verticals within the scope of the department.

This job is both a complex and key role. This individual is responsible for leading a team of leaders who all carry global delivery accountabilities across areas such as content management, campaign automation, online traffic optimization, event & congress management, and contract management, as well as for some Animal Health digital commercial services. Additionally, the role needs to ensure that the Omnichannel Execution department team is a high-performing team that is always efficiently and effectively delivering state-of-the-art services in an excellent way to ensure satisfaction of all relevant stakeholders – the number of relevant stakeholders, as well as their functional and geographical distribution, is huge. Finally, financial management is an important part of this role.

Tasks and responsibilities
  • Leading a team of Team Leaders, Coordinators, and individual subject matter experts, all of whom are responsible for delivering global services that enable the execution of omnichannel activities on behalf of our affiliate teams, asset teams, and corporate teams. This role is accountable to establish, lead and evolve a management team of the various service verticals.
  • Enabling disruptive innovation of services delivery - the role needs to maintain the objective distance that sometimes is required to see disruptive opportunities. It is the accountability of this role to stay up to date with the latest delivery technology and ensure feasibility assessment and successful implementation of such opportunities.
  • Coordinating across service verticals to enable solution delivery - the role is accountable to coordinate single services delivery processes into connected solution delivery where multiple different services need to be connected to deliver a complete solution for specific customer problems.
  • Establishing new service verticals - the Head role is accountable to plan and implement the required delivery teams for new service verticals.
  • Evolving the service delivery structure - it is within the accountability of this role to ensure that the organizational setup is always fit for purpose and to enable restructuring as required.
  • Acting as the counterpart for Pillar Leads and Cluster-level Capability Management - ensures that relevant Pillar Leads and Cluster-level Capability Managers are aligned and informed of developments in the respective service verticals.
  • Managing the budget of the service vertical including alignment of local and Corporate Finance.
  • Manage and develop the human capital in the team to provide excellence in performance, organizational flexibility, diversity, succession planning, coaching, change management, and personal growth.
Requirements
  • Master’s degree in an area relevant to the service e.g. Digital Marketing, Natural Science, Life Sciences, Engineering, Operations or others (PhD and/or MBA is a plus); or Bachelor’s degree with equivalent years of experience in Digital Marketing and Life Sciences areas.
  • A minimum of seven years of proven success in service delivery management, preferably in an internal shared services or captive center setup, and particularly in Big Pharma.
  • A minimum of five years of people leadership in a field relevant to the service vertical in scope (including budget accountability and financial management).
  • Experience in delivering disruptive transformation within a globally-matrixed environment.
  • Proven background in continuous improvement activities and business process reengineering (Lean Six Sigma training/certification is a plus).
  • Solid management and organizational leadership skills.
  • Fluent English in written, reading, speaking – due to the global nature of this role, the job will be 100% in English.
  • German or additional languages would be a plus.
  • Exposure to Digital Marketing execution and concepts.
  • Able to apply sound judgment while working independently within tight timelines.
  • Excellent oral and written communication, with great interpersonal skills; able to forge trusting relationships within a diverse team.
  • Proven success as a key member of a matrixed, cross-functional team of people managers.

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

  • Flexible working conditions
  • Life and accident insurance
  • Health insurance at a competitive price
  • Investment in your learning and development

If you have read this far, what are you waiting for to apply? We want to know more about you

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